Operations and Service Advisor
Palmerston North, Manawatu-Wanganui, New Zealand · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
- Resume
- Required to apply
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Job description
About the Role
Join the Manawatu Toyota’s Hospital Branch as an Operations and Service Advisor, an essential part of our service team focused on delivering outstanding customer experiences in a busy workshop environment. This full-time position offers the opportunity to be the welcoming face and voice of the service department, assisting with daily operational activities while representing Toyota’s renowned service standards.
Key Responsibilities
- Scheduling and managing bookings for customer vehicles and responding to service inquiries.
- Welcoming customers and coordinating their service journey throughout the workshop process.
- Preparing service estimates, issuing invoices, and handling payment transactions efficiently.
- Providing customers with timely updates on their vehicle’s service progress.
- Assisting with workshop administrative duties and supporting service operations.
- Ensuring every customer departs as a strong advocate of Manawatu Toyota.
Candidate Profile
- Exemplifies excellent customer service skills and enjoys interacting with customers and team members.
- Highly organized, proactive, and attentive to detail in all tasks.
- Confident communicator capable of working collaboratively in a dynamic, fast-paced team.
- Demonstrates pride in delivering superior customer experiences consistently.
- Quick to learn new systems and processes to maintain smooth operational workflows.
Experience in service department administration is beneficial but not mandatory; the right positive attitude and customer-centric approach are paramount.
Additional Information
- Position is based in Palmerston North, Manawatū-Whanganui, New Zealand.
- Work onsite in freshly updated and upgraded facilities.
- Become part of a positive and supportive team environment backed by the resources of the main Manawatu Toyota dealership nearby.
- Collaborate closely with a small group of skilled technicians within a growing service team.
Applications close on 13 September 2026. If you seek a challenging and rewarding role with opportunities for personal and professional growth, consider becoming a valued member of the Manawatu & TRC Toyota teams.