Operation Executive

Overview

The role involves managing day-to-day operations related to nanny staffing, including recruitment, onboarding, customer service, and ongoing support activities to ensure smooth placements and satisfaction.

Key Responsibilities

• Advertise nanny vacancies, proactively reach out to potential candidates, and conduct initial screening interviews to verify experience, availability, and salary expectations.
• Manage the onboarding process by collecting necessary documents, coordinating background and reference verifications, and orienting newly hired nannies to comply with company standards prior to their assignments.
• Address incoming customer inquiries, efficiently matching clients with suitable nanny candidates.
• Serve as the primary contact for resolving customer service issues, ensuring concerns are addressed promptly.
• Support nannies by responding to questions regarding schedules, payments, and assignment modifications, acting as their dedicated point of assistance during employment.
• Keep meticulous records of candidate profiles, successful placements, and unresolved tickets; gather customer feedback post-placement; and prepare weekly reports summarizing common trends or recurring problems.