Onsite IT Support Engineer

About the Role

We are seeking a proficient Onsite IT Support Engineer to oversee daily IT support tasks at our office located in Marine Lines / Nariman Point, Mumbai. This role primarily involves providing hands-on assistance to employees with their desktops, laptops, networking equipment, printers, Microsoft 365 tools, and general IT infrastructure.

Key Responsibilities

• Deliver Level 1 and Level 2 IT support by troubleshooting hardware such as desktops, laptops, monitors, and office peripherals including printers and scanners.
• Set up, install, and maintain Windows operating systems while resolving software, application, and hardware malfunctions.
• Administer Microsoft 365 including user account creation, license management, and troubleshooting Outlook, Exchange Online, Teams, OneDrive, and SharePoint access.
• Manage network components by configuring and troubleshooting LAN/WAN connectivity, TCP/IP, DNS, DHCP, and Wi-Fi issues.
• Maintain IT asset records and coordinate with external vendors for equipment replacement and network support.
• Support IT security by assisting with password resets, MFA challenges, and enforcing company IT policies.

Required Qualifications and Skills

• Diploma or Bachelor's degree in IT, Computer Science, or a related discipline.
• 2 to 5 years of practical IT support experience.
• Strong expertise in Windows 10/11 and Microsoft 365 Administration via Admin Center.
• Proficient with networking fundamentals including LAN/WAN, TCP/IP, DHCP, DNS, and basic switch/router configuration.
• Experience with IT ticketing/helpdesk systems and peripheral troubleshooting.

Additional Desirable Skills

• Knowledge of Microsoft Intune, Defender, Active Directory, Group Policy, VLANs, firewall administration, PowerShell, endpoint management, backup solutions, and CCTV access control IT support.

Soft Skills

• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving capabilities.
• Ability to work autonomously in an onsite environment.
• Effective at documentation and managing multiple priorities.
• Patient and professional approach in user interactions.
• Willingness to collaborate with vendors and internal teams.

Performance Metrics

• Efficient resolution and reduction of IT support tickets.
• Accurate Microsoft 365 user management and network uptime.
• Proper IT asset management and timely ticket closures.
• High user satisfaction and adherence to IT security standards.

Additional Information

This full-time, onsite position offers a monthly salary range from INR 27,000 to 40,000. The ideal candidate is expected to have a strong practical background in troubleshooting as opposed to purely theoretical knowledge, ensuring smooth day-to-day IT operations and user support.