Online Sales Head

About the Role

We are seeking a seasoned Online Sales Head based in Bhopal to spearhead our outbound and online sales teams. This pivotal role encompasses driving B2C and B2B product sales through outbound calling and digital platforms, assembling a high-performance sales team, setting ambitious sales targets, and securing steady revenue expansion.

Key Responsibilities

• Lead and oversee the Online and Outbound Sales teams effectively.
• Formulate and implement strategies to boost B2C and B2B online and product sales.
• Establish and monitor daily, weekly, and monthly sales objectives for the teams.
• Manage the entire outbound sales workflow, from generating leads to closing deals.
• Identify new customer segments and untapped sales opportunities.
• Execute sales activities via outbound calls, WhatsApp, digital follow-ups, and other online methods.
• Track critical sales indicators such as number of calls, connections, leads, conversions, revenue, average order value, and conversion rates.
• Conduct regular performance evaluations and offer coaching to sales executives.
• Provide training on product presentation, handling objections, negotiation tactics, and closing techniques.
• Create powerful scripts, sales pitches, and effective follow-up procedures.
• Collaborate with Marketing teams to enhance lead quality, campaign outcomes, and sales conversion rates.
• Maintain detailed sales reports and consistently update management on performance metrics.
• Identify weaknesses in the sales funnel and implement improvements to increase productivity and conversion rates.
• Take full responsibility for overall online sales revenues and team effectiveness.

Candidate Profile

• Possess 3 to 7 years of professional experience in Online Sales, Outbound Sales, Telesales, Inside Sales or B2C/B2B sales.
• Proven success in product or service sales through outbound calling channels.
• A minimum of 2 years managing sales teams with a strong record of meeting or exceeding targets.
• Excellent at communication, negotiation, handling objections, and closing deals.
• Deep understanding of sales funnels, lead conversions, follow-ups, and customer relationship management systems.
• Ability to perform well under targets and in fast-paced performance environments.
• Preferably experienced in sectors such as D2C, e-commerce, EdTech, FMCG, consumer goods, fintech, retail or comparable B2C domains.
• Applicants majorly experienced in inbound sales or customer support with limited outbound sales exposure are less suited for this role.