Oncourse Customer Service Operator

About the Role

Step into the vibrant environment of raceday events as an Oncourse Customer Service Operator, where you will be integral in crafting enjoyable customer moments. You will be part of an enthusiastic onsite team tasked with representing one of Australia's most prominent betting brands by delivering excellent service.

Key Responsibilities

• Process betting transactions swiftly and accurately with meticulous attention to detail.
• Offer friendly and professional customer support related to racing and sports betting products.
• Promote current onsite and digital promotions to enhance customer engagement.
• Ensure compliance with all operational and regulatory standards.
• Communicate race day details such as events, conditions, and various bet types to customers.
• Contribute to team success by collaborating, embracing training opportunities, and demonstrating flexibility.

Required Qualifications and Skills

• Experience in providing outstanding customer service.
• Ability to maintain accuracy in a dynamic, busy setting.
• Excellent interpersonal communication skills with a warm and professional demeanor.
• Capability to quickly grasp new systems, products, and relevant information.
• High level of detail orientation and commitment to precise work.
• Strong team player with effective collaboration skills.

Benefits and Perks

• Opportunities for time off on special occasions including birthdays, cultural leave, flexible public holidays, and an additional 5 days of bonus leave.
• 18 weeks of paid parental leave available to all new parents regardless of their role.
• Access to tickets for major racing and sports events throughout the country.
• Membership to a comprehensive wellbeing app and programs to support personal health and performance.
• Exclusive corporate discounts and special offers with leading retailers.
• A welcoming, inclusive, and diverse workplace culture where all employees feel a sense of belonging.

About Tabcorp

Tabcorp is Australia's premier gambling entertainment company delivering excitement across 4,400 venues nationwide along with digital, phone, and on-track services. Trusted by millions, it handles over 1.1 billion bets annually, making it a hub for memorable moments and a great place to belong.

Additional Information

We promote a culture of collaboration, inclusivity, respect, and personal connection. Applicants of all abilities are encouraged to apply, with accommodations available upon request during the recruitment process.