Night Porter

Overview

Hilton Edinburgh Carlton is looking for a dedicated Night Porter to join their vibrant team. This full-time, permanent role involves overnight hotel support, ensuring guests have an excellent experience throughout their stay, from check-in to check-out.

Role Responsibilities

• Offer comprehensive overnight assistance within the hotel premises.
• Enhance guest satisfaction by delivering outstanding customer service throughout all interactions.
• Efficiently address and resolve guest inquiries during night hours.
• Strictly adhere to all Health and Safety regulations to maintain a secure environment.
• Prepare and organize hotel facilities for the upcoming day to ensure smooth operations.

Candidate Profile

• Possess strong communication skills with confidence in interactions.
• Demonstrate meticulous attention to detail.
• Show passion and commitment towards providing excellent customer service.
• Capable of working effectively both independently and as part of a team.
• Adaptable and eager to develop professionally.

Employee Benefits

• Attractive discounts on dining, beverages, and accommodation across the hotel group.
• Significant opportunities for learning, development, and career progression.
• Special rates available for friends and family.
• Access to an Employee Assistance Program for support.
• Complimentary use of the Leisure Club where relevant.
• Recognition through Long Service and other awards.
• Refer a Friend Bonus scheme.
• Participation in annual social events for staff.
• Free parking availability where applicable.
• Provided staff meals during shifts.
• Uniforms supplied by the employer.

Additional Information

The hotel is part of Klarent Hospitality, which emphasizes inspiring leadership, respect for employees, diversity and inclusion, and fostering a cooperative workplace culture. Situated on the Royal Mile, the hotel combines modern amenities with iconic views, close to major landmarks such as Edinburgh Castle and Edinburgh Waverley train station.