Night Porter

About the Role

Oriel House Hotel, part of the Talbot Collection—a recognized Best Place to Work in Hospitality 2026—is seeking a dedicated Night Porter to support the hotel's overnight operations. This role is pivotal in ensuring outstanding guest experiences during night hours, maintaining high service standards, especially around conference and function areas, while securing guest satisfaction throughout the night.

Key Responsibilities

• Manage the hotel during night shifts while guaranteeing excellent guest service.
• Ensure meeting and event spaces are accurately arranged, dismantled, and reset based on weekly function schedules.
• Coordinate closely with the front office to fulfill client requirements effectively.
• Deliver room service requests during night hours as needed.
• Handle internal and external inquiries professionally.
• Implement the hotel's customer relations policies to uphold 4-star service standards consistently.
• Report any incidents of accidents or damages and act when possible.
• Promote and maintain energy efficiency throughout the hotel premises.
• Address customer complaints promptly and inform management accordingly.
• Conduct thorough safety checks and night audits to assure guest safety overnight.
• Prepare the hotel for the upcoming day's business operations.
• Fulfill all guest needs during the night shift efficiently.
• Protect the company's assets, including money and goods, with necessary precautions.
• Perform general portering and cleaning duties as required.
• Maintain a secure and safe environment for guests.
• Consistently adhere to Health & Safety and hygiene protocols.

Benefits

• Complimentary parking facilities.
• Free access to the Leisure Club membership.
• Provided staff meals during shifts.
• Eligibility to join contributory company pension scheme after 12 months of service.
• Participation in Company Life Insurance Scheme.
• Access to Employee Assistance Programmes.
• Exclusive Talbot Collection friends and family accommodation rates.
• Opportunities for professional training and career development.
• Being a member of a dynamic and expanding hospitality group.