Night Manager

Company Overview

Founded in 2000 in Turkey, Rixos Hotels introduced the innovative 'ALL Inclusive, ALL Exclusive' concept, providing guests with luxurious accommodations, diverse global culinary options, live entertainment, daily sports and fitness activities, rejuvenating spa and wellness experiences, and engaging programs for children and teenagers. Each property blends local traditions, global influences, and Turkish heritage, delivering exceptional luxury experiences.

Job Overview

Rixos Al Mairid seeks a skilled and proactive Night Manager to lead and oversee the night shift operations, ensuring excellent guest service quality. Acting as the hotel's overnight management representative, this role involves direct supervision of all night staff and smooth operation management throughout the property.

Responsibilities

• Oversee all hotel departments during nighttime hours to ensure seamless operations.
• Maintain property safety and security by monitoring premises and handling emergencies effectively.
• Compile nightly operational reports and prepare comprehensive handover notes for daytime teams.
• Support overnight staff in completing their assigned duties efficiently.
• Serve as the primary contact for urgent guest concerns, resolving issues promptly in person or in writing.
• Record all guest complaints, incidents, and matters needing follow-up to maintain service consistency and enhance guest satisfaction.
• Welcome VIP guests upon arrival, accompany them to their rooms, establish rapport, and provide continuous assistance during their visit.
• Manage Front Office functions, including supervision of front desk agents, telephone operators, concierge personnel, and bell/door staff.
• Ensure strict compliance with all front office policies, procedures, and standards while assisting guests.
• Take charge of night team auditing and administrative tasks at the Front Desk.
• Supervise late guest arrivals and early departures to guarantee proper room assignments and adherence to check-in/check-out protocols.

Qualifications

• Bachelor's degree or diploma in Hospitality Management, Hotel Management, or a closely related discipline.
• At least 2 to 3 years of experience as a Night Manager or front office supervisor in a luxury hotel environment.
• In-depth knowledge of front office operations, night auditing procedures, guest relations, and hotel protocols.
• Strong communication skills and proven competence in using hotel property management systems (PMS).