- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 2 hours ago
- Work mode
- Work from home
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Job description
Overview
TAGMATIX360 is looking for skilled Network Support Engineers at Levels 1 and 3 to deliver onsite network assistance, configuration, installation, and troubleshooting. The role demands solid practical knowledge of Cisco network devices, end-user support capabilities, and expertise in field IT operations.
Primary Duties
- Identify and resolve problems with network connectivity, hardware failures, and cabling inconsistencies.
- Address network incidents promptly, ensuring issue resolution within established service level agreements.
- Escalate difficult technical problems to L3 support for advanced intervention.
- Work jointly with offsite teams to manage comprehensive troubleshooting efforts.
- Replace or fix critical networking equipment such as routers, switches, printers, and associated hardware.
- Deliver both onsite and remote IT support to end users as required.
- Perform installation of software programs and provisioning of IT hardware components.
- Support the setup and maintenance of audio-visual systems and video conferencing tools.
- Keep detailed records of IT hardware and software assets up to date.