National Contact Centre Operator

About the Role and Company

At 13cabs, Australia's largest and most trusted taxi network, we facilitate millions of journeys ranging from daily commutes to vital community trips. Being part of A2B Australia and ComfortDelGro Corporation Australia, we benefit from global expertise combined with strong local ties. Our centralised call centres play a crucial role in connecting customers and drivers to ensure reliable service every time.

Key Responsibilities

• Respond promptly to customer calls and handle taxi bookings efficiently.
• Assist customers with travel-related inquiries including lost property and trip updates.
• Deliver exceptional customer service, enhancing the overall experience.

Candidate Requirements

• Excellent communication skills for effective interaction with customers and drivers.
• Ability to make swift decisions during peak call times.
• Experience in customer service is advantageous but not mandatory.
• Proficient with basic computer applications and comfortable using technology.

Why Join 13cabs?

• Receive competitive remuneration coupled with thorough training.
• Access opportunities for quick career advancement in a growing team.
• Multiple position openings to accommodate your availability and career goals.

Diversity and Inclusion

We embrace diversity and encourage applicants from all backgrounds to apply.

Additional Information

Our workplace respects and honours the Traditional Custodians of the land across Australia and values their cultural contributions and heritage, paying respects to Elders past and present.

Work Location: Alexandria office, Brisbane, Queensland.