Move In Specialist - Fixed Term

Position Overview

Join our team as a Move In Specialist on a 12-month fixed term at our Auckland locations. This role focuses on guiding residents and their families through the important transition from contract signing to moving into their new home, ensuring they feel informed, confident, and supported throughout the entire process.

Key Responsibilities

• Establish and nurture trusted relationships with residents and their families during this major life transition.
• Lead the delivery of a smooth, high-quality move-in experience, welcoming and assisting residents from arrival until they are comfortably settled.
• Serve as the central liaison connecting residents, families, Sales Advisors, and village teams to align expectations and manage priorities for a seamless move-in process.
• Proactively identify potential risks or issues impacting move-in timelines, resident confidence, or settlement, and drive solutions to resolve them promptly.
• Balance the residents' needs with commercial and operational objectives to ensure on-time move-ins without compromising experience quality.
• Maintain clear, professional, and empathetic communication at all times, especially during sensitive moments.
• Coordinate with selected external vendors and service providers to uphold service quality and consistency aligned with resident expectations.

Candidate Requirements

• Demonstrated experience in customer-facing roles involving coordination, operations, or service delivery.
• Experience in the retirement village sector is highly preferred, including knowledge of resident journeys, onboarding processes, and key operational practices.
• Alternatively, applicants with backgrounds in healthcare admissions, banking onboarding, real estate, or hospitality guest services who can transfer these skills are welcome.
• Excellent organizational skills to manage multiple complex tasks effectively.
• Confident and clear communicator capable of building trust among diverse stakeholders.
• Professional demeanor with the ability to represent the company across multiple locations.
• Strong commercial awareness to align customer experience with business priorities.
• Self-motivated with a strong results focus, proactive attitude, and ownership of responsibilities.
• Experience collaborating with external vendors or suppliers is advantageous.

Additional Information

• This role requires travel across multiple Auckland villages and visits to residents’ homes, supported by a company vehicle.
• Digital proficiency and commercial insight are essential; candidates should be comfortable using data, reporting tools, and digital systems to support decisions and continuous improvement.
• We value curiosity, adaptability, and eagerness to grow as the business evolves.

Benefits

• Opportunities to enhance professional skills.
• Additional wellbeing leave entitlement.
• Recognition and reward programs within the company.
• Access to discounts with over 40 major brands across health, banking, insurance, and retail sectors.

About The Employer

Our company is a prominent leader in retirement living and care, employing over 7,700 staff throughout New Zealand and Australia in areas spanning nursing, operations, sales, technology, design, and corporate functions. We pride ourselves on delivering exceptional care daily, making sure residents and their families feel secure and well cared for, upholding high standards of service and support. We are undergoing a transformation emphasizing better commercial results, smarter workflows, and raised standards in retirement and aged care sectors.