Mobile Battery Technician

About the Role

We are seeking reliable and compassionate individuals in Charleston, WV, who genuinely enjoy assisting others with services like changing flat tires, jump-starting car batteries, and towing vehicles. The work involves being outdoors in various weather conditions. AAA offers a competitive compensation package including paid time off, an excellent 401(k) plan with company match, comprehensive health insurance, overtime, and monthly bonuses.

Work Location

Fleet Location: 927 Barlow Drive, Building 4, Charleston, WV 25311.

Compensation and Benefits

• Starting base pay at $20.25 per hour (dependent on position and experience)
• Full-time positions available on 1st shift, including weekends
• 2nd shift includes a 10% additional shift differential
• Frequent overtime during peak seasons
• Monthly bonuses with potential earnings of up to $300 extra per month
• Over three weeks of paid time off
• Eight paid holidays annually
• 401(k) retirement plan with company match
• Medical, dental, vision, and prescription coverage
• Complimentary AAA membership
• Tuition reimbursement offered
• Paid training provided
• Uniforms and tools supplied

Primary Responsibilities

• Perform lock-out services, fuel deliveries, battery jump-starts, and tire changes following established procedures
• Operate tow and recovery services according to set guidelines (for Tow Truck Driver roles)
• Sell, install, and test automotive batteries and provide warranty services to members (Mobile Battery Technician role)
• Effectively communicate with customers to ensure safety and keep them informed
• Make responsible decisions regarding vehicle service and member needs
• Accurately enter call details into truck technology, process payments including cash handling, and complete necessary reports
• Conduct regular inspections of vehicles and equipment to confirm safety and compliance, securing fleet vehicles and equipment at all times
• Participate as needed in community events promoting the AAA brand such as parades and media appearances

Candidate Qualifications

• Must be at least 21 years old
• High school diploma or equivalent required
• Valid driver's license for state of residence with adherence to all licensing requirements
• Ability to pass physical exams as mandated by Department of Transportation and company policy
• Preferred: three years of experience in automotive or mechanical environments, technical school training, or a minimum of three years in sales/customer service roles
• Physical ability to handle equipment weighing up to 75 pounds, perform bending, kneeling, balancing tasks for tire changes and inspections, and use hand tools
• Successful clearance of pre- and post-employment screenings including criminal, drug, and motor vehicle checks
• Operate passenger vehicles and light to medium duty trucks (manual and automatic)
• Effective written, verbal, and digital communication skills, including use of GPS and email
• Completion of required training courses within 60 days of hiring and ongoing departmental training as needed

Additional Information

• Associates working full time receive benefits including medical, dental, and vision plans, paid parental leave, paid company holidays, volunteer opportunities with a day off for volunteering, tuition reimbursement up to $5,250 annually, a free AAA membership, and more.
• Equal opportunity employer committed to diversity and inclusion adhering to all applicable employment laws.