Microsoft Dynamics 365 Developer (Software Engineer - D365)

Overview

Join Air New Zealand's dynamic team as a Senior Software Engineer focused on Microsoft Dynamics 365, contributing to the technology that delivers exceptional customer experiences. You'll be instrumental in developing and refining platforms used by Customer Care teams to ensure efficient service for customers both nationally and internationally.

As part of the Connected Customer Experience's Seamless Service Interactions squad, you'll collaborate alongside skilled engineers, product experts, and business partners. Your work will focus on crafting scalable, customer-centric solutions leveraging Microsoft Dynamics 365 and the Power Platform, playing a crucial role in advancing the airline's digital transformation journey.

Key Responsibilities

• Architect, code, and enhance Dynamics 365 Customer Engagement and Power Platform applications that elevate customer and staff experiences.
• Develop secure, scalable integrations between Dynamics 365 and enterprise systems using Azure services, RESTful APIs, and contemporary integration frameworks.
• Work closely with Product Managers, architects, engineers, and stakeholders to transform user requirements into effective technical solutions.
• Champion engineering quality through practices such as automated testing, CI/CD, rigorous code reviews, and ongoing process improvements.
• Own and resolve complex technical challenges to enhance the platform's reliability, efficiency, and maintainability.
• Provide mentorship and technical guidance to fellow engineers, fostering the growth of team capabilities.
• Help reduce technical debt and evolve the Dynamics 365 platform architecture to meet future business objectives.

Candidate Profile

• At least five years of software engineering experience in agile teams delivering enterprise-level applications.
• Expertise with Microsoft Dynamics 365 Customer Engagement, including Customer Service and Sales modules, and the Power Platform.
• Experience developing custom solutions such as workflows, Power Automate Flows, Plugins, JavaScript code, and PCF controls.
• Competence in designing integrations using Azure services, REST APIs, microservices, and modern cloud integration patterns.
• Strong familiarity with software engineering best practices, particularly automated testing, CI/CD pipelines, and DevOps methodologies.
• Excellent analytical skills with a talent for tackling complex technical problems.
• Proven ability to work collaboratively across cross-functional groups to deliver outcomes centred on customer needs.
• Effective communication skills to articulate technical concepts clearly to both technical teams and business stakeholders.
• Microsoft Dynamics 365 or Power Platform certifications are advantageous, as is experience with Dynamics 365 Finance or emerging AI features.

Benefits and Perks

• Attractive Staff Travel benefits extend to you and your friends and family.
• FlexiLeave program allowing purchase of up to four additional weeks of leave annually.
• A culture promoting continuous learning through meaningful projects, on-the-job development, and career advancement support.
• Access to numerous employee discounts across sectors such as travel, retail, banking, and insurance.
• Comprehensive health and wellbeing resources including Wellbeing Hub, Employee Assistance Programme, and discounted healthcare services.

Additional Information

If your background matches most of the listed criteria and you're eager to expand your skills in a collaborative agile environment, this role is an excellent opportunity to influence the future of customer service technology at Air New Zealand.

Application deadline: 6th September 2026.