Microsoft 365 Dynamics CRM Functional Support Engineer
Systems Limited - Middle East & Africa (Techvista)
Doha, Doha Municipality, Qatar · Full Time
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- 1
- Posted
- 2 weeks ago
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Job description
About the Role
Systems Limited - Middle East & Africa (Techvista) invites applications for the position of Dynamics CRM Functional Support Engineer. This role is dedicated to delivering functional support and system configuration services for Microsoft Dynamics 365 CRM within enterprise-grade settings. The goal is to ensure operational excellence and user satisfaction through expert CRM functionality management.
Key Responsibilities
- Deliver functional level 2 and 3 support for Microsoft Dynamics CRM and Dynamics 365 platforms.
- Investigate and resolve business-related and functional issues in the CRM environment.
- Provide support for key CRM modules, including Sales, Customer Service, and Case Management functionalities.
- Configure CRM components such as forms, views, dashboards, and entities to meet business needs.
- Maintain and enhance workflows, implement business rules, and automate processes within the CRM system.
- Collect business requirements and effectively translate them into functional CRM solutions.
- Administer user access, role assignments, and security settings ensuring compliance.
- Facilitate User Acceptance Testing (UAT), conduct end-user training, and support business acceptance sessions.
- Partner with technical teams for escalation and resolution of complex issues.
- Ensure accuracy and integrity of CRM data through validation and basic management tasks.
Requirements & Skills
- Minimum five years experience providing functional support for Microsoft Dynamics 365 CRM.
- Expertise in CRM system configuration, including entities, forms, views, and dashboards.
- Proficient with workflows, business process rules, and automation techniques within Dynamics CRM.
- Demonstrated ability to gather, analyze, and convert business requirements into practical CRM functionality.
- Strong problem-solving skills for functional troubleshooting and user support scenarios.
- Experience working in environments structured around incident management, service requests, and SLA adherence.
- Knowledge of the Microsoft Power Platform, including Power Automate and Power Apps.
- Experience in supporting User Acceptance Testing phases and conducting training for end-users.
- Excellent communication skills for effective collaboration with business stakeholders.
- A collaborative approach working alongside technical teams for issue escalation and remediation.