Market Street Manager

About the Role

Market Street embodies what sets us apart through our close partnerships with farmers and growers, ensuring we know the origin of our food so that we continually provide customers with excellent quality and true value every day.

Reporting to the Store Manager, you will confidently lead our Market Street artisan teams. You will bring a hands-on attitude to keep counters well stocked, maintain our foodmaker reputation, and ensure shoppers receive top-tier service.

Key Responsibilities

• Champion customer service by motivating your team to offer exceptional service, attentively responding to customer feedback, and maintaining a vibrant, well-stocked Market Street section.
• Lead and nurture your team by taking full responsibility for shift scheduling, staff training, and performance discussions, instilling confidence for personal growth and success.
• Foster a positive and performance-focused culture by collaborating with fellow Managers to create a purposeful work environment.
• Ensure seamless department operations through careful resource planning, budget management, and building strong partnerships with store-wide teams.

Benefits

• Generous paid holiday allowance
• Eligibility for discretionary bonus scheme
• 15% discount in supermarkets and convenience stores from the start of employment
• Additional 10% discount card for a friend or family member
• Opportunities for genuine career advancement and development including Leadership School
• Subsidised options at in-store café or shop floor ranges
• Free parking facilities
• Competitive pension scheme and life assurance coverage
• Healthcare and wellbeing benefits, including access to Aviva Digital GP
• 'MyPerks' offering discounts at high street shops, cinemas, gyms, and more
• Optional payroll donations to charity
• Family-friendly policies such as 26 weeks maternity and adoption leave plus neonatal and fertility leave

About You

Your background might be retail, hospitality, leisure, or travel, but if you are passionate about quality food and delivering excellent customer service, you will suit this role perfectly.

• Experience leading, supporting, and motivating teams in fast-paced settings.
• Skilled communicator who enjoys sharing knowledge, coaching colleagues, and maintaining transparent communication.
• Adept at building positive relationships across departments and embracing new approaches.
• Attentive listener to customer and team feedback, proactively improving daily operations.
• Confident in stepping up as Manager in Charge, managing shifts smoothly, handling priorities efficiently, and maintaining rigorous food safety standards.