Market Manager

Company Overview

Expedia Group is a leading global travel company dedicated to helping travelers discover, book, and experience journeys worldwide. We bridge travellers, partners, and advertisers through our consumer brands, B2B networks, and travel advertising platforms. Our culture promotes growth, flexibility, and an ownership mindset enabling our employees to deliver outstanding results.

Role Summary

The Market Manager is responsible for expanding a portfolio of accounts by fostering direct management and partnership development, analyzing operational metrics for optimizing performance, and managing service delivery with clear communication about technical and operational impacts. The role ensures implementation of account strategies and disseminates best practices across regions.

Key Responsibilities

• Establish and nurture relationships with customer account teams, especially key decision makers.
• Facilitate opportunity creation through meetings and explorative discussions to grow customer accounts.
• Analyze and communicate customer business challenges effectively within organizational channels.
• Advise on products, services, and insights tailored to customer needs.
• Gain comprehensive understanding of departmental function and integrated organizational role.
• Stay informed on policies, industry trends, and competitor activities affecting the organization and clients.
• Understand financial impacts of decisions and solutions for both company and customers.
• Document business case components for proposed changes as directed.
• Maintain knowledge of financial data and contract terms through literature review and peer collaboration.
• Learn to partner with legal teams for contract adjustments.
• Understand negotiation processes and complete contractual arrangements efficiently.
• Communicate nuanced information to build consensus among stakeholders.
• Handle key objections smoothly; escalate to management when necessary to align agreements.
• Perform cost-benefit and risk evaluations on proposed solutions and potential non-agreement outcomes.
• Engage stakeholders in decision-making and strategic planning to benefit accounts and the organization.
• Develop knowledge of standard offerings, technologies, competitor products, and their applicability to accounts.
• Foster ongoing business relationships within and outside the company.
• Strategically build relationships supporting comprehensive portfolio and organizational goals.
• Gain insights into customers’ industry and competitive landscape.
• Participate in customer meetings to grasp needs and expectations.
• Learn metrics to evaluate product, service, and solution performance relative to customer demands.
• Create compelling value propositions and case studies to showcase the company’s offerings.

Qualifications and Skills

• Educational background: Bachelor's or Master's degree or equivalent experience.
• Minimum of 3 years' experience with Bachelor’s, or 2 years with Master’s degree.
• Fluent communication skills in English and German.
• Effective communication and advanced sales techniques.
• Expertise in portfolio management, relationship and account management, upselling, and cross-selling.

Compensation and Benefits

The total cash compensation (base salary plus variable incentive) for this position in Berlin and Munich ranges from €65,500 to €92,000 annually, with potential earnings increasing to €105,000 or more based on sustained outstanding performance and exceeding incentive targets.

Starting salary is influenced by location, budget, and individual skill set and experience, with future adjustments possible.

Benefits include medical, dental, vision coverage, paid time off, employee assistance programs, wellness and travel reimbursements, travel discounts, and membership in the International Airlines Travel Agent Network (IATAN).

Additional Information

Expedia Group is committed to diversity, equity, and inclusion, providing an accessible recruitment process including reasonable accommodations for applicants with disabilities. You can request accommodations during the hiring process.

Employment offers will only be made by Expedia Group's official recruiting teams and authenticated channels to ensure recruitment integrity and security.