Manager - UKG Pro Workforce Management (WFM) Specialist

About the Role

We are seeking an experienced Manager to become an integral part of our Operate team in Sydney. This permanent position offers the opportunity to advance your career while supporting multiple engaging client projects as part of a leading market team. Our Operate division focuses on delivering continuous operational excellence in business processes, technology, and workforce management across clients.

Key Responsibilities

• Direct client engagement to provide expert functional support and guidance, including gathering and documenting change requirements.
• Resolve issues by conducting thorough investigations to identify causes and implement appropriate solutions or alternatives.
• Configure, build, and test key components such as pay rules, shift schedules, calendars, and templates to align with business needs.
• Oversee release management by evaluating new features, preparing release documentation, analyzing impacts, and coordinating readiness efforts.
• Maintain current certifications and stay informed on the latest UKG product developments.
• Ensure the application of best practices to optimize functionality, enhance user experience, and deliver client-aligned solutions.
• Collaborate extensively with the WFM consulting team to facilitate smooth client transitions to support and provide timely expert assistance.

Team Environment

The Deloitte Operate team delivers specialized services across leading HR, Payroll, Workforce Management, and Employee Experience solutions including SAP SuccessFactors, Oracle, and UKG/Kronos. Our inclusive and dynamic group thrives on a culture of knowledge sharing, collaboration, and excellence, setting us apart in the industry.

Candidate Profile

• Proven consulting or client-side experience implementing and supporting UKG Pro Workforce Management solutions.
• In-depth understanding of one or more functional UKG Pro WFM areas like Time & Attendance, Scheduling, Absence/Leave, and Accruals.
• Strong communication and interpersonal skills enabling effective relationship-building with clients and teams.
• Skilled problem-solver with decisive judgment capabilities.
• Highly organized with excellent time management and detail orientation to deliver high-quality outcomes.

Additional Benefits

• Structured mentoring programs designed to support your career growth and learning.
• Option to take career breaks up to 12 months for personal development such as study, travel, or volunteering.
• Access to rewards platforms and networking opportunities to advance professionally.
• Comprehensive flexible working arrangements to promote work-life balance.
• Generous perks including retail discounts, wellbeing leave, paid volunteering days, enhanced parental leave, and return to work support.

Company Culture and Commitment

Deloitte is dedicated to impactful work and continuous innovation. We prioritize coaching and career advancement, supporting diverse backgrounds and fostering an inclusive workspace where every voice is valued. Our commitment extends to providing a safe and collaborative environment for all employees.

Terms and Screening

Candidates who apply will be evaluated according to Deloitte Talent Standards to ensure professional growth and consistent client service quality globally. Successful applicants will undergo background screening conducted by Deloitte or an authorized third-party provider.