Manager, Software Engineering - SRE Site Lead: Dublin ROC

About the Role

The Riot Operations Center (ROC) delivers 24/7 live incident response impacting player experience, operating from three globally distributed sites following SRE best practices and fostering an engineering-driven culture. Each ROC site works autonomously but remains aligned on processes and goals. As the Manager for the Dublin ROC Site, you will lead a team responsible for effective live response coverage within ROC’s follow-the-sun model, mentoring engineers to become both excellent Incident Commanders and adept systems/software triagers. You will foster a team skilled in diagnosing and resolving problems swiftly across Riot’s game ecosystem.

Key Responsibilities

• Oversee growth and performance of the site's engineering team.
• Provide active mentorship to engineers to enhance both their technical and interpersonal skills.
• Manage incident response coverage, including participation in on-call rotations as Incident Commander.
• Plan and balance site capacity between project work and incident management; track and report site metrics.
• Serve as the technical leader, engaging in hands-on engineering tasks, performing code and design reviews, and setting standards for alerting and incident response automation.
• Champion AI-driven innovations to improve incident response and system triage processes.
• Collaborate with Technical Program Managers and other stakeholders during critical incidents and major release launches.
• Handle local HR responsibilities such as recruitment and staff retention specific to the Dublin site.

Required Qualifications

• Bachelor’s or Master’s degree in Computer Science or a related discipline, or equivalent experience.
• Minimum of 2 years as a Senior Software Engineer or in a more advanced role.
• At least 2 years’ experience managing engineers, including hiring, cultivating talent, and fostering career growth.
• Proven expertise in triaging software issues within large production environments that you did not originally develop.
• Experience acting as Incident Commander with authoritative leadership during incidents irrespective of other roles involved.
• Track record of reducing alert fatigue through thoughtful alert design strategies.
• Proven leadership in applying SRE best practices and coaching engineers within this discipline.
• Designing, developing, prioritizing, and maintaining scalable, high-availability backend services.
• Working knowledge of container ecosystems and schedulers such as Marathon, Mesos, Kubernetes, GKE, or Amazon ECS.
• Ability to work cross-functionally across organizations and align technical standards.

Preferred Qualifications

• Over 4 years experience in a high-performance Site Reliability Engineering role.
• Experience collaborating in a global follow-the-sun support model with effective communication across timezones.
• Familiarity with distributed systems and microservices architecture.
• Understanding of relational databases like MySQL.
• Experience with CI/CD pipelines, such as Jenkins or GitHub Actions.
• Knowledge of software performance optimization and latency impacts in online gaming.
• Hands-on experience with AWS or other comparable cloud platforms.

Additional Information

Riot Games prioritizes work-life balance featuring open paid time off policies and flexible schedules. Benefits include medical, dental, life insurance, and parental leave inclusive of partners and children. The company supports retirement plans with matching contributions and encourages charitable giving with matched donations of time and money.

Success in this role requires technical expertise combined with a cooperative spirit and decision-making focused on enriching player experiences. Candidates are assessed on their professional background, educational achievements, and passion for gaming aligned to player empathy.