Manager: Payment Products

Overview

This position leads the development, innovation, and management of digital payment products and value-added services tailored for Businesses and Small & Medium Enterprises (SMEs). It focuses on identifying market opportunities, business requirements, and emerging trends to deliver customer-centric, innovative solutions that promote customer experience, adoption, transaction growth, and sustainable value creation.

Key Responsibilities

• Lead product strategy and roadmap creation aligned with business goals and customer needs.
• Collaborate with cross-functional departments including Technology, Risk, Compliance, Finance, Operations, Customer Experience, and Commercial teams, as well as external ecosystem partners, to develop and launch scalable, secure, and commercially successful payment products.
• Oversee the full product lifecycle from opportunity identification, discovery, delivery, market launch, to continuous optimization and improvement.
• Conduct thorough market research, analyze customer behaviors and product performance, gather customer feedback, and translate insights into tangible product initiatives.
• Monitor key metrics such as profitability, engagement, retention, transaction trends, and revenues; develop dashboards and reports for portfolio performance reviews.
• Manage strong stakeholder relationships including internal teams and external partners such as financial institutions and technology providers.
• Ensure products comply with regulatory, legal, risk, and governance standards, maintaining appropriate documentation and controls.

Qualifications & Experience

• Bachelor’s Degree in Business Administration, Finance, Economics, Marketing, IT, Engineering, or related fields.
• Minimum five years of experience in product management within digital payments, fintech, mobile money, banking, or financial services sectors.
• Experience managing full product life cycles, developing roadmaps and business cases, and leading cross-functional teams.
• Strong analytical, commercial, and problem-solving skills.
• Experience managing ecosystem partnerships is advantageous.

About the Company

We are a global telecommunications leader committed to using connectivity as a positive force globally. Our mission is to empower people and protect the planet by providing inclusive technology solutions. Diversity and inclusion are deeply ingrained values within our culture, promoting an environment where all individuals feel valued and supported.

Additional Information

Applicants requiring reasonable adjustments during recruitment, such as additional time or breaks during assessments, may seek guidance through company-provided resources.