Manager - IT

About Livasa Hospitals

Livasa Hospital group is a leading healthcare provider in Punjab with multiple hospital locations including Mohali, Khanna, Nawanshahr, Hoshiarpur, and Amritsar. The group treats approximately 225,000 patients annually and performs over 3,000 complex surgeries each year through its 25+ super specialty departments. With a team consisting of 200+ doctors and over 3000 healthcare professionals, the hospitals deliver continuous high-quality medical care. Several facilities are NABH accredited, reflecting the highest quality standards in India. The network is empanelled with over 100 esteemed organizations, including several state governments and central health schemes, to provide medical services to their employees and beneficiaries.

Key Responsibilities

• Gather and finalize complete user requirements for software application implementations.
• Oversee user testing for system changes and identify any deviations found.
• Obtain formal approval from functional users on configured system changes.
• Address and resolve functional queries from users efficiently.
• Manage compliance and audits related to DPDP Act 2023, ITGC, and other IT regulations.
• Assess feasibility of proposed change requests.
• Perform application configurations and implement necessary changes.
• Modify user access permissions based on approvals from designated functional leaders.
• Conduct and supervise staff training sessions on assigned modules.
• Oversee application roadmaps and schedule release timelines.
• Understand and apply relevant processes and standards such as software development, change management, and configuration management.
• Manage configuration processes ensuring sponsor engagement throughout.
• Be accountable for incident and problem management within the IT function.
• Collect quality metrics for functional areas regularly and drive continuous improvement.
• Participate in and lead quality improvement initiatives like 5S and 6S.
• Attend trainings on Quality and Patient Safety and disseminate this knowledge within respective departments.
• Draft, control, and ensure adherence to IT policies and standard operating procedures.

Eligibility Criteria

Candidates should possess a Diploma in Computer Science and Engineering, Information Technology, or a B.Sc. degree in Information Technology.