Maintenance Technician

Company Overview

Sofitel Auckland Viaduct Harbour offers an exquisite experience that merges modern luxury with the essence of Aotearoa and French Art de Vivre. Underpinned by a couture-inspired approach to service, Sofitel prides itself on impeccable attention to detail and crafting unforgettable experiences for its guests. As dedicated Ambassadors of l’Art de Vivre globally, the hotel is devoted to delivering exceptional and personalized hospitality.

Position Summary

We seek passionate individuals to join us as full-time Maintenance Technicians who will play a crucial role in ensuring a magnificent luxury experience. This role emphasizes attention to detail and dedication to supporting a dynamic, cohesive team in maintaining the hotel’s superior standards.

Key Responsibilities

• Supporting the Maintenance Manager by applying safe and effective practices to upkeep the building, equipment, fixtures, and fittings, thereby preserving assets and maintaining a secure, comfortable environment for guests, staff, and visitors.
• Assisting in daily operations involving maintenance of specialized hotel systems such as pool, spa, water feature pumps and motors; automatic chemical dispensers; VSD motors and their controls; Saflok electronic door locks; stormwater and sewerage pumps and controls; chillers; air handling units; and the Movielink system.
• Conducting daily inspections of plant equipment and promptly identifying and documenting any faults or issues needing repair.
• Performing maintenance on mechanical equipment and water supply networks to ensure operational reliability and availability.
• Helping maintain up-to-date records regarding repairs and upkeep of plant and equipment.
• Completing and signing off on daily rounds and corresponding sections of the Maintenance Manuals.
• Coordinating with the Maintenance Manager concerning maintenance work in guest rooms and public areas to minimize downtime and restore services swiftly.
• Ensuring completion of tasks within a 15-minute turnaround time whenever feasible after receiving requests.
• Communicating progress or delays related to guest-facing tasks to the Manager on Duty or Front Office team.
• Proactively recommending improvements to enhance existing services and procedures, while logging and reporting any service or system issues to the Department Manager.

Qualifications and Skills

• Minimum of one year experience in maintenance or related fields; previous experience in hotel or tourism sectors is advantageous but not mandatory.
• Trade certification is preferred, though not a strict requirement.
• Familiarity with building compliance regulations, risk management principles, and commitment to environmental sustainability.
• Hands-on approach is essential; this role involves active maintenance tasks rather than administrative duties.
• Strong problem-solving capabilities, demonstrating logical and resourceful thinking.
• Possession of a valid full New Zealand driver's license.
• Well-presented and effective communicator in both verbal and written forms.

Additional Information and Benefits

• Access to Dobeco, an online learning platform supporting professional development.
• Exclusive Accor Heartist benefits including discounts on food, beverage, and global accommodation.
• Complimentary meals provided during work shifts.
• Generous parental leave options with up to 12 weeks additional Primary Carer leave and up to 2 weeks Secondary Carer leave under Accor’s scheme.
• Availability of Employee Assistance Programs for staff support.