Maintenance Coordinator

About the Role

Join us to revolutionize maintenance services, transforming it from overlooked to premium—serving the UAE's most prestigious residential communities with unmatched speed, accuracy, and personalized service. Embedded directly within exclusive estates across three communities and growing rapidly, we operate on the ground where it matters.

Role Overview

As a Maintenance Coordinator, you will be the central point through which every job scheduled, priced, assigned, and completed in a community passes. Your role isn't just administrative; it represents the quality and reliability residents expect from five-star service. You'll orchestrate daily scheduling, manage client communication, prepare pricing, and ensure seamless service delivery, becoming a familiar and trusted figure to residents.

Key Responsibilities

• Manage and dispatch daily maintenance jobs, plan technicians' routes, maintain the planned maintenance calendar, and handle unexpected tasks without disrupting the schedule.
• Serve as the primary contact for clients, responding instantly and professionally to calls and messages, managing bookings, updates, confirmations, and complaint resolutions.
• Calculate job costs by accurately scoping reactive work, collaborating with procurement on labor and part costs, and delivering margin-appropriate quotes within 24 hours, diligently following up until decisions are made.
• Maintain real-time job statuses in the system, ensure timely job closure with detailed notes and photos, monitor response timelines, and keep invoicing information current.
• Support the Community Manager by preparing morning briefs, flagging issues proactively, and working closely with procurement on parts specifications and costs.
• Provide weekly performance reports to the Community Manager, detailing delivery metrics and operational insights without prompting.

Candidate Profile

• Possess 3 to 5+ years of experience coordinating, dispatching, or scheduling in maintenance, facilities management, home services, or property sectors, with hands-on experience managing live schedules and customer interactions.
• Experienced in job pricing including preparing quotes, estimating costs, and understanding technician labor and parts pricing to maintain healthy profit margins.
• Fluent and articulate in both spoken and written English, serving as the professional voice and communication medium for demanding clients.
• Highly organized and detail-oriented, adept at maintaining accurate live systems, comprehensive records, and ensuring every query can be answered promptly without reliance on informal channels.
• A customer-focused individual committed to client satisfaction while professionally managing scope, pricing, and scheduling boundaries to protect company interests and relationships.
• A collaborative team member who supports technicians, raises issues through appropriate channels, and avoids task deflection.

Success Indicators

You will be expected to achieve operational mastery quickly, with all jobs systematically scheduled and tracked, reactive jobs priced and quoted within 24 hours, clients consistently informed proactively, and weekly delivery performance reports provided reliably. Exceptional coordinators become well-known and trusted by residents.

Company Values

We believe close proximity to clients fosters trust—our teams are embedded inside the communities they serve for swift and attentive response. This unique approach sets the coordinator as the pivotal role where trust is earned or lost daily. Maintenance as an industry is being redefined here, and you can lead this transformation.

Equal Opportunity Statement

We are committed to fostering an inclusive workplace and evaluate every candidate without regard to race, age, ethnicity, religion, sexual orientation, gender, family status, or disability.