Loyalty Sales Manager

About Lodha

Lodha is India's leading real estate developer passionate about creating the finest residential, commercial, and digital infrastructure projects. Having already delivered nearly 94 million square feet, and with around 105 million square feet under current development, Lodha aims to build self-contained ecosystems that offer excellent outdoor spaces, strong infrastructure, and all conveniences at the doorstep. The company envisions becoming net zero carbon emission by 2035, reflecting its commitment to society and the environment. With over 4000 employees, Lodha fosters a culture focused on inclusivity, diversity, fairness, and exceptional talent development, providing robust learning, clear career paths, and growth opportunities.

Role Overview and Responsibilities

• Drive business development and manage channel partners to consistently identify and qualify sales leads in designated markets through B2C interactions.
• Leverage internal networks of customer-facing teams and existing clients to meet sales objectives and conduct regular review meetings for business growth.
• Build strong client relationships by understanding customer needs, demonstrating detailed product knowledge including project specifics, and guiding prospects through site visits to convert proposals into confirmed sales.
• Support customers throughout various engagement stages until sales closure, resolving queries promptly.
• Stay informed on industry trends, competitor activity, price changes, and market dynamics by networking with peers and other departments for deeper product insights.
• Collaborate with team members to facilitate deals, ensure all required documentation like legal agreements and billing are completed, and monitor account collections.
• Coordinate with departments including Customer Care and Sales teams to maintain excellent customer service standards.
• Maintain up-to-date records for designated accounts, regularly reporting progress to leadership.
• Ensure full compliance with Lodha’s policies and processes, maintaining data accuracy in Salesforce (SFDC) and lead tracking systems.

Candidate Profile

• At least five years experience specifically in loyalty sales.
• Educational qualifications with minimum 60% marks in any two of Post Graduation, Graduation, HSC or SSC.
• Strong communication abilities and interpersonal skills to engage effectively with customers and internal teams.