Lobby Ambassador

About Rixos Hotels

Founded in 2000 in Turkey, Rixos Hotels leads with its unique 'ALL Inclusive, ALL Exclusive' philosophy, offering guests luxurious accommodations paired with international cuisine, vibrant entertainment, daily fitness and sports programs, relaxing spa and wellness experiences, and activities designed for children and teenagers. Each hotel is a distinctive blend of local heritage, global influences, and Turkish roots, all set within an environment of unmatched luxury.

Role Overview

The Lobby Ambassador serves as the welcoming face of the hotel, ensuring guests receive a warm and memorable greeting during arrival and departure. This position involves facilitating smooth lobby operations, assisting in guest movement and special requests, and working collaboratively with Guest Relations, Bell, and other teams to uphold the high standards of Rixos Hotels.

Primary Responsibilities

• Greet and assist all guests, including VIPs, upon arrival and departure.
• Work closely with Bell and Guest Relations departments to personalize arrivals and manage guest flow.
• Inform guests about hotel facilities, activities, services, and provide directions as needed.
• Ensure the lobby is clean, organized, and inviting at all times.
• Manage lobby traffic and assist with queues during busy periods.
• Coordinate luggage handling and buggy services with the Bell team.
• Address guest comments, complaints, and requests promptly and professionally.
• Uphold guest privacy and confidentiality consistently.
• Conduct pre-arrival follow-ups and facilitate special guest arrangements.
• Promote hotel amenities, in-house services, and identify upselling opportunities.
• Adhere strictly to all hotel operational, safety, and procedural guidelines.
• Continuously seek ways to enhance guest satisfaction and experience.

Required Qualifications

• Prior experience as a Lobby Ambassador, Guest Relations Agent, Front Office staff, or similar guest-oriented role, ideally within luxury hotels or resorts.
• Exceptional communication and interpersonal abilities combined with a warm, professional demeanor.
• Strong customer service aptitude with the capability to anticipate and address guest needs effectively.
• Polished grooming and confident presence appropriate for upscale hospitality settings.
• Capable of thriving in a fast-paced, diverse, and multicultural workplace environment.