Line Manager - Dundalk

About the Role

Tesco Ireland is a values-driven company focused on supporting employees and enhancing customer experiences. As a Line Manager based in Dundalk, you will lead and support a department team to ensure an outstanding shopping experience for customers. This role involves fostering strong leadership and encouraging an entrepreneurial spirit within the team.

Key Responsibilities

• Guide and mentor your team to achieve excellent customer service, uphold standards, and ensure product availability.
• Attain all key performance targets for your departments.
• Make daily decisions to support your team’s job performance effectively.
• Implement the training plan, verifying all colleagues are properly trained, validated, and keep current training credentials.
• Ensure all departmental processes, routines, and systems are accurately executed and timely.
• Plan and execute seasonal, promotional, and trade activities to maximize sales and maintain attractive presentation.
• Manage safe and legal procedures for your departments, addressing any identified concerns proactively.
• Clarify job objectives, conduct regular reviews, career discussions, and maintain up-to-date personal development plans (PDP) for colleagues.
• Provide ongoing coaching and constructive feedback to improve the skills and confidence of your team members.
• Create a culture that fosters innovation and personal growth.
• Model a workplace environment where both customers enjoy shopping and employees enjoy working.

Day-to-Day Duties

• Prioritize customer needs in all actions.
• Build rapport with customers, serving them with pride and professionalism.
• Ensure product and service availability at all times.
• Maintain product quality by handling items carefully and keeping storage areas neat and clean.
• Adhere to departmental routines and processes based on received training.
• Comply with company policies, including health and safety procedures.
• Provide assistance across other departments as needed.

Experience and Skills Required

• Prior management experience is essential.
• Proven ability to deliver exemplary service to customers and support colleagues.
• Adaptability and agility in fast-paced environments.
• Consistency in achieving key department objectives.
• Serving as the primary contact for departmental queries.
• Experience shaping and influencing senior-level decisions.
• Preferred experience in retail environment.

Leadership Qualities

• Build strong collaborative relationships within and beyond the store.
• Demonstrate warmth, approachability, and passion in all interactions.
• Exhibit resilience and energy to maintain momentum during challenges.
• Make sound decisions aligned with personal and company values.
• Set an example by doing the right thing consistently, inspiring trust and confidence.
• Encourage innovation by welcoming new ideas and supporting improvements.
• Lead humbly by embodying Tesco’s core values.

Benefits and Rewards

• Competitive starting salary from €37,500.
• Bonus scheme applicable according to entry requirements.
• Access to Virtual GP service offering confidential online medical consultations and prescriptions, extendable to family at reduced costs.
• 24/7 availability of Employee Assistance Programme providing emotional and wellbeing support for employees and their families.
• Colleague Clubcard benefits including shopping discounts: 10% normally, 15% on selected weekends, and 20% twice annually; also 20% off clothing year-round, extendable to family members.
• Life assurance coverage.
• Eligibility for pension plan and Save As You Earn scheme (conditions apply).
• Paid family leave and participation in Bike to Work and commuter schemes.
• Recognition through long service awards.

Additional Information

Tesco is dedicated to fostering an inclusive culture where diversity and individuality are respected and encouraged. Flexible working arrangements can be discussed throughout the application process to accommodate different life situations. Recruitment processes are fully accessible, and candidates needing support may request reasonable adjustments by contacting recruitment directly.