Line Manager - Clare/Limerick

About the Role

Tesco Ireland is dedicated to fostering a supportive and dynamic work environment centered on serving the needs of both customers and colleagues. As a values-driven company, Tesco aims to establish strong emotional connections with its customers by making their shopping experiences more manageable and enjoyable. We prioritize talent development and professional growth, valuing leadership qualities and entrepreneurial spirit.

Position Summary

We are looking to appoint a Shop Floor Manager who will lead and support a team to provide an excellent in-store shopping experience. Reporting to the Deputy Manager, this role ensures the daily operations of the store run smoothly, especially in the absence of senior managers.

Key Responsibilities

• Create a welcoming and inspirational environment for both colleagues and customers.
• Take charge of the store when the Store Manager and Deputy Manager are unavailable.
• Ensure all team members are properly trained and validated in their roles.
• Foster an atmosphere of open two-way communication, building a culture of trust.
• Coach and manage colleagues to help them prioritize tasks correctly and deliver excellent customer service.
• Analyze reports and systems to identify areas for improvement benefiting both customers and staff.
• Promote a zero food waste culture by managing date codes and ensuring no edible food is wasted.
• Recruit passionate and customer-focused individuals to join the team.
• Maintain and enforce cleaning standards by leading through example and ensuring plans are executed.
• Oversee stock control procedures, warehouse organization, and processes to support colleagues in completing tasks accurately.
• Investigate pricing errors, refunds, and labeling issues to guarantee customers are always charged correctly.
• Recognize team members who provide exceptional service and provide constructive feedback where performance needs improvement.

Candidate Profile

The ideal candidate will have proven experience and a strong passion for customer and colleague satisfaction. They should be adaptable, agile in thought, and capable of meeting targets in a fast-moving retail environment. The role demands being the point of contact for all departmental queries and the ability to influence senior leadership effectively. Prior retail experience in a similar capacity is preferred.

Benefits

• Competitive salary starting at 37500 euros annually.
• Participation in a bonus scheme subject to eligibility.
• Access to a virtual GP service providing confidential video consultations and online prescriptions, extended at a discounted rate to eligible family members.
• Round-the-clock Employee Assistance Programme (EAP) offering emotional support and wellbeing resources for employees and their families.
• Colleague Clubcard discounts including 10% off in-store and online, special weekend discounts, seasonal offers, and 20% off selected clothing, extendable to family members.
• Life assurance coverage.
• Pension scheme participation subject to terms.
• Save As You Earn saving plan availability.
• Paid family leave provisions.
• Bike to Work scheme participation.
• Recognition for long service milestones.
• Commuter support schemes.

Additional Information

Tesco is committed to diversity and inclusion, ensuring candidates of all backgrounds feel supported throughout the recruitment process. Flexible working arrangements are welcomed and discussed to accommodate life circumstances such as career growth, caregiving responsibilities, parenthood, or retirement preparation. Candidates requiring accessibility support during application may contact the recruitment team via email.