Lifeguard / Pool Attendant

About Mondrian Hotels

Mondrian Hotels offers a vibrant hospitality experience, known for its energetic lobby socializing, events, celebrations, and business gatherings. The property boasts eight distinct food and nightlife venues across its location, creating a unique atmosphere unmatched in the region.

Role Overview

As a Lifeguard/Pool Attendant, your daily responsibilities will include delivering courteous, professional, and adaptable service. You will perform assigned duties within your designated work area while remaining flexible to rotate between different sub-departments. Knowing all hotel services, including Spa and Food & Beverage promotions, is essential to assist and recommend to guests.

Key Responsibilities

• Execute all tasks efficiently and professionally in your assigned area.
• Maintain cleanliness and organization of the pool, gym, restrooms, and surrounding areas at all times.
• Manage inventory of operating supplies and minimize waste through proper handling.
• Handle guest inquiries politely and refer complaints to management when necessary, ensuring follow-up for guest satisfaction.
• Adhere to opening and closing procedures, securely manage keys, and report lost and found items appropriately.
• Understand and comply with safety, fire, hygiene, health regulations, and emergency procedures.
• Support the hotel's environmental and quality standards, including waste segregation, recycling, and use of waste compactors.
• Maintain excellent personal grooming and comply with company uniform and conduct policies.
• Attend and participate in departmental meetings, training sessions, and activities to support continuous improvement.
• Assist in quarterly and annual equipment inventories as requested.
• Monitor and enforce safety rules on the pool deck and gym, guide guests on correct exercise techniques, and proactively prevent hazards.
• Provide outstanding guest service by greeting guests warmly, responding promptly to requests, and delivering beyond expectations.
• Report defects, hazards, or incidents immediately to the appropriate supervisors.
• Work collaboratively with other hotel departments to enhance guests’ experience.

Additional Rules and Duties

• Never leave your workstation without handing over to a reliever.
• Keep pantry and service areas closed and tidy.
• Protect and manage keys carefully, following all check-in/out procedures.
• Use equipment responsibly and follow safety protocols.
• Maintain confidentiality of guest information.
• Observe and report suspicious activities or safety hazards.
• Refrain from eating in guest areas and avoid engaging in unnecessary conversations when on duty.
• Do not use guest towels for cleaning or handle waste with bare hands.
• Report any damages or breakages to housekeeping immediately.
• Be prepared to work in various hotel areas based on operational needs.