Library Officer, Public Libraries

About the Role

The National Library Board (NLB) supports lifelong readers and learners throughout Singapore by fostering access to knowledge and culture via its extensive network of 28 libraries, the National Library, and the National Archives. Working with NLB means engaging in a meaningful role within a flexible, hybrid environment that prioritizes professional growth, innovation, and community impact.

NLB offers the chance to contribute directly to community empowerment through learning and discovery initiatives, encourages innovative thinking to transform library and archival services, and invests in employees' personal and professional well-being through a collaborative and supportive culture.

Key Responsibilities

• Guide library visitors on proper conduct and actively promote NLB's collections and services.
• Recommend both digital and physical library resources, engaging patrons via programs like storytelling, tours, book displays, and outreach activities.
• Deliver outstanding customer service, including managing email queries, registering memberships, and following up on customer cases to ensure satisfaction.
• Lead a team comprising outsourced staff and volunteers by training them in patron engagement, customer service, collection care, and library system usage.
• Process library materials supporting collection upkeep and development.
• Maintain library facilities to ensure operational efficiency and meet customer expectations.
• Assist in various operational tasks such as preparing reports and statistics, managing incidents and crises, handling financial matters, and providing systems and administrative support.
• Address customer questions, solve problems, and handle feedback according to established service policies and procedures.

Candidate Profile and Requirements

• Strong customer service orientation and ability to engage effectively with patrons.
• Excellent communication and interpersonal skills.
• Capability to supervise staff ensuring high-quality standards are met.
• Adaptability to rapidly changing environments and evolving services.
• Proficient at multitasking and managing priorities amid a dynamic, fast-paced setting.
• Willingness and ability to provide roving frontline services across library branches.
• Competence in logistics support for library events and activities.
• Availability to work shifts, including weekends and occasional public holidays.

Candidates with additional skills, such as data analytics or design abilities, are encouraged to highlight these. The role involves stationing at one of Singapore's public libraries.

Employment Details

Appointments will initially be on a two-year contract basis.