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- Openings
- 1
- Posted
- 3 weeks ago
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- Work from home
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Job description
About PB Tech
Established in 1993 and fully New Zealand-owned, PB Tech stands as the nation’s largest computing and IT provider. The company operates 20 superstores and service centres nationwide, supported by over 1000 employees. Its business spans retail alongside specialised divisions catering to Business, Education, Government, Wholesale, and Health sectors. Operations are managed from a modern head office and distribution centre covering more than 7,000 square metres in Manukau, Auckland, with services reaching customers across New Zealand. PB Tech offers a vibrant work atmosphere for tech professionals interested in engaging with diverse products, clients, and IT solutions.
Role Summary
This full-time remote position of Level 2 Support Engineer entails delivering advanced technical assistance to PB Tech customers. Key duties involve troubleshooting and resolving complex technical problems, handling support tickets efficiently, and conducting root-cause analysis for recurring issues. Collaboration with system engineers and other relevant parties is essential to ensure timely problem resolution and clear user communication. The role also includes maintaining and updating knowledge bases, documenting solutions, enhancing support processes, and assisting with hardware, software, and network implementation or upgrades.
Qualifications
- Robust troubleshooting expertise across diverse operating systems, hardware, network components, and widely used business applications.
- Proficiency with remote support utilities, ticket management software, and incident handling procedures.
- Comprehensive understanding of IT infrastructure including servers, cloud technologies, cybersecurity best practices, and user account administration.
- Excellent verbal and written communication abilities, capable of translating complex technical topics into clear, user-friendly language.
- Demonstrated competence in working autonomously in a remote setup while maintaining effective collaboration within distributed teams.
- Strong customer-centric attitude complemented by problem-solving skills, effective time management, and the capacity to prioritize tasks.
- Relevant industry certifications such as CompTIA A+, Network+, Microsoft or Cisco credentials, or equivalent experience considered an advantage.
- Previous employment in a Level 2 or comparable support capacity, preferably within IT, retail, or managed service environments.