Learning & Development Manager

About the Role

Join IHG Hotels & Resorts and be part of a global family committed to delivering True Hospitality. With a culture rooted in warmth, honesty, and passion, we support your career ambitions and recognize your individual contributions. Our properties in Doha, conveniently located near major business hubs and attractions, feature modern amenities to ensure comfort and connectivity.

Key Responsibilities

• Develop and implement the property's Learning & Development strategy in line with business goals, brand standards, and service aspirations.
• Conduct comprehensive Learning Needs Analyses and formulate an annual learning plan and calendar.
• Manage the adoption and continuous improvement of IHG University learning initiatives throughout the property.
• Ensure mandatory, brand-specific, and role-based training programs are effectively deployed, monitored, and completed on schedule.
• Lead leadership development programs targeted at supervisors, managers, and senior leaders using established IHG learning content.
• Collaborate with department heads to identify high-potential talent and support their development and succession planning through PDPs.
• Maintain and enhance a robust Departmental Trainer framework to facilitate ongoing training within various departments.
• Provide coaching and training to departmental trainers to ensure consistency and high delivery standards.
• Coordinate onboarding sessions, departmental training, and compliance-related programs.
• Assist colleagues and managers in recognizing development opportunities and mapping out career advancement plans.
• Track training completion rates and maintain accurate and up-to-date learning records.
• Promote and embed a culture centered around engagement, continuous learning, and improvement throughout the hotel.

Required Qualifications and Skills

• Bachelor's degree in Hospitality Management, Human Resources, Business Administration, or related disciplines.
• At least three years of experience in Learning & Development, Training, or Human Resources, preferably in the hospitality sector.
• Strong communication, facilitation, and presentation capabilities.
• Familiarity with hotel operations, guest service standards, and quality management protocols.
• Experience in learning management systems and training administration considered a plus.
• Excellent organizational skills with keen attention to detail.
• Ability to influence and work collaboratively with stakeholders at various organizational levels.

Benefits and Culture

We offer competitive remuneration that recognizes your efforts, a comprehensive benefits package including full uniform provision, substantial room discounts, and access to industry-leading training programs. IHG Hotels & Resorts fosters an inclusive environment where diversity is celebrated, and all colleagues are encouraged to bring their authentic selves to work. We provide equal employment opportunities irrespective of race, gender, religion, or other legally protected characteristics. Our wellness initiatives promote both personal and professional wellbeing, ensuring a supportive workplace for all.

Additional Information

IHG encourages candidates who believe they are a good fit, even if they do not meet every requirement, to apply and start their career journey with us.