Learning and Development Trainer

About the Role

The Learning and Development Trainer is responsible for creating, coordinating, and delivering effective training programs designed to enhance the capabilities of Society Sport Center team members, ensuring they provide exceptional, hospitality-oriented member experiences across all club locations. This role works closely with multiple departments such as Operations, Sales, Fitness, and HR to embed organizational learning into everyday practices, thus promoting leadership growth, operational excellence, consistent branding, and service standards. It combines hands-on training delivery, program coordination, and continuous refinement to support the organization’s expansion and service goals.

Primary Responsibilities

• Design and regularly update training programs that align with Society brand guidelines, service expectations, operational policies, and leadership behaviors.
• Develop engaging training content covering member experience, hospitality standards, sales and service conduct, leadership essentials, and compliance requirements.
• Present training sessions both in person and through virtual platforms, customizing delivery techniques to fit diverse roles and audiences.
• Conduct workshops, inductions, refresher courses, and developmental programs that foster a safe and inclusive learning atmosphere encouraging active participation and skill application.
• Offer one-on-one coaching and group support to managers and supervisors when necessary.
• Provide structured onboarding and training support for newly launched clubs.
• Manage the training schedule, logistics such as venue bookings and attendance tracking, and maintain comprehensive training records and resources.
• Ensure all new hires complete required induction, departmental, and statutory training successfully.
• Collaborate closely with operational and departmental teams to tailor training to identified needs and development objectives.
• Evaluate training outcomes through participant feedback, direct observation, and performance indicators, recommending improvements where necessary.
• Keep abreast of industry trends and best practices in learning and development, particularly related to hospitality and fitness sectors.

Success Metrics

• High completion rates for induction, mandatory and role-specific trainings.
• Positive feedback from participants and line management.
• Noticeable improvements in club service standards and employee behaviors.
• Consistent training quality across all club locations.
• Strong support for onboarding and growth initiatives associated with new clubs.

Experience and Qualifications

• Demonstrated background in training, L&D, or HR roles within premium service, hospitality, or fitness environments.
• Proficiency in facilitation and adapting presentations for varying audience groups.
• Experience designing and executing comprehensive training programs.
• Excellent communicator with strong relationship-building capabilities.
• Highly organized with meticulous attention to detail.
• Possession of CIPD certification or equivalent qualifications is preferred but not mandatory.
• Willingness to travel between club sites as required.

Key Competencies

• Effective training facilitation and program delivery skills.
• Strong communication and influencing abilities.
• Excellent organizational and planning aptitude.
• Relationship development and collaboration.
• Customer service and hospitality-oriented mindset.
• Flexibility and resilience in a dynamic environment.
• A commitment to continuous improvement and quality enhancement.