Lead Store Supervisor / Third In Charge (3IC)

About Arc'teryx

Arc'teryx, nestled in the Canadian Coast Mountain wilderness, is known for its rigorous and meticulous design and manufacturing process. Utilizing its unique internal design and production facilities, the brand consistently innovates to produce timeless, straightforward, and intuitively designed gear that excels in extreme conditions.

Role Overview

Join the Queenstown team, managing the first Arc'teryx store in New Zealand's South Island, as a Lead Store Supervisor or Third In Charge (3IC). In this role, you will support the sales floor operations while ensuring top-tier customer experiences, lead and coach product guides, manage inventory, and operate daily store business functions including sales, labor, and budget oversight.

Key Responsibilities

• Maintain a comprehensive understanding of sales floor activities, ensuring smooth operations during your shift.
• Exemplify leadership on the floor and deliver outstanding guest experiences.
• Share brand knowledge and event details proactively with team members and customers to encourage engagement.
• Coach product guides to enhance their skills and help the store achieve sales targets.
• Handle inventory tasks including receiving, restocking, de-stocking, and visual merchandising to optimize sell-through.
• Utilize management tools to oversee sales objectives, labor allocation, and budget adherence.
• Build relationships with potential partners to support community events and elevate brand presence.
• Manage store opening and closing operations efficiently.
• Handle inbound store communications such as phone calls, voicemails, and emails promptly.
• Use the POS system to process customer transactions, including purchases, returns, warranties, and Used Gear trade-ins.

Candidate Profile

• Possess at least one year of leadership experience and 1-2 years in retail.
• Demonstrate natural leadership abilities with a passion for unlocking individual potential.
• Committed to delivering excellent customer service and memorable guest interactions.
• Provide and seek constructive feedback, fostering continuous coaching and development.
• Adhere strictly to health and safety protocols at all times.
• Ability to establish clear goals, align teams towards objectives, and motivate commitment.
• Exhibit strong time management, prioritizing tasks effectively amidst dynamic business needs.
• Remain adaptable and flexible when facing uncertain or evolving situations.
• Pursue optimal solutions with a commitment to integrity, even when challenging.
• Passion for outdoor lifestyles that parallels your enthusiasm for your role.
• Excellent verbal and written communication skills.

Benefits

• Start with a provided Arc'teryx uniform.
• Receive generous discounts across Arc'teryx and other affiliated Amer Sports brands.
• Earn a competitive salary supplemented by a well-structured bonus program.
• Access a Parental Leave Top Up Program supporting future parents.
• Utilize an Employee Assistance Program focused on wellbeing and health.
• Engage in ongoing training and career development opportunities within a global organization.
• Explore career advancement prospects across multiple brands under Amer Sports.

Additional Information

• This role is full-time and requires availability during peak periods including "Black Friday" and the holiday season from December's second week onward.
• Responsibilities may include additional projects and tasks as assigned by the Store Manager or Assistant Manager.
• Work schedules are subject to change based on business needs at the Store Manager's discretion.

Equal Opportunity Commitment

Arc'teryx fosters an inclusive workplace culture valuing diversity, where every individual is respected and their voices are heard. The company ensures fair treatment and equality of opportunity for applicants, employees, and guests in alignment with its core values.

Our Philosophy

We believe mountain environments transform individuals and that adventure matters. We strive for constant improvement, committing to positive change personally, within communities, and globally. Join us in this pursuit of excellence and live the experience of being outdoors that inspires us to be better.