Lead Product Designer, Platform

About Fanatics Momentum

Fanatics Momentum is shaping the UAE's premier regulated commercial gaming operator, licensed by the General Commercial Gaming Regulatory Authority (GCGRA). Our operations span lottery, iGaming, sportsbook, and digital content, blending Momentum's regional knowledge with Fanatics' global expertise in product, technology, and scale. We're an ambitious and well-resourced organization rapidly advancing in one of the most vibrant regulated gaming industries worldwide. If you're looking to contribute to building a category-defining gaming operator, this is the ideal opportunity.

Role Overview

As the Lead Product Designer for our Platform, you will craft the core customer journeys integral to every FanMo product. Your key challenge will be to transform complex, highly regulated processes into experiences that feel straightforward, consistent, and trustworthy across the entire ecosystem.

You will collaborate closely with teams in Product, Technology, Compliance, and Operations, working on components like Identity, KYC, Wallet, Payments, CRM, Loyalty, and Personalisation. The perfect candidate is a systems thinker with exceptional design craftsmanship who can make regulatory and technical complexities seamlessly invisible to users, emphasizing trust, coherency, and simplicity.

Responsibilities

• Own and design critical processes such as registration, onboarding, and identity management.
• Develop user flows for KYC and verification, wallet functionalities including deposits and withdrawals.
• Manage design of customer preferences, consent mechanisms, loyalty programs, and personalised lifecycle experiences.
• Create responsible gaming interfaces and shared platform design standards.
• Conduct research, prototyping, and validation to drive design decisions.

Objectives Within 12 Months

• Streamline primary platform journeys for enhanced user clarity.
• Increase registration and payment conversion rates.
• Lower user friction in regulated workflows.
• Develop reusable design patterns applied across multiple products.
• Contribute to delivering a unified FanMo customer experience.
• Integrate design considerations early in platform strategic planning.

Required Qualifications

• Minimum 7 years’ experience in product design focused on complex consumer digital products.
• Background designing for fintech, banking, payments, marketplaces, super-apps, telecom, or regulated consumer services.
• Expertise in interaction design and systems thinking with an emphasis on simplifying complex requirements.
• Strong skills in research, prototyping, and validation.
• Successful collaboration across Product, Technology, Compliance, and Operations teams.
• Experience creating shared design systems and patterns used across various products and customer journeys.
• Proficiency in leveraging AI tools to speed up prototyping, exploration, synthesis, and iteration.

Preferred Qualifications

• Experience in digital identity/KYC, wallets and payments, loyalty programs, regulated consumer-facing products, design systems, or regional familiarity with UAE/GCC markets.

Additional Information

We encourage candidates who meet some but not all qualifications to apply. Fanatics Momentum values fairness, transparency, and inclusivity. We embrace diversity, promote collaboration and innovation, and aim to cultivate an environment supportive of every team member's growth.