Lead Observability and Site Reliability Engineer

About Riyadh Air

Riyadh Air (RX), based in the Saudi capital, is a pioneering new national airline focused on revolutionizing air travel by positioning Saudi Arabia as a premier global aviation and trade hub. The airline is a digitally native entity planning to connect the kingdom to over 100 destinations worldwide.

Role Overview

This critical leadership position involves taking full responsibility for the visibility, reliability, and performance monitoring of an extensive, evolving digital ecosystem. You will architect and implement enterprise-wide observability standards across all platforms, including mobile apps, cloud services, and external integrations, to ensure complete traceability and continuous improvement.

You will design and sustain a dependable global SaaS integration platform that guarantees high availability and robust connectivity across multiple cloud environments. This role demands a proactive approach to issue detection and resolution, embedding reliability practices into all operations while supporting data-driven decision-making throughout the organization.

Working autonomously but providing technical leadership, you will collaborate with cross-functional teams to integrate observability insights into product and service development to enhance performance and customer satisfaction. Defining standards, driving automation, and optimizing platforms to support growth and reliability are central responsibilities.

Candidate Profile

The ideal candidate holds a relevant degree and possesses at least five years of professional experience in observability and site reliability engineering within enterprise environments. Expertise with monitoring and observability tools such as Splunk, Dynatrace, Grafana, and Datadog is essential. Additional proficiency in correlating metrics, logs, and traces, as well as experience with mobile and web observability, is highly desirable.

Additional Information

This role offers a unique chance to influence the future of air travel by shaping the observability capabilities of a critical digital ecosystem that directly impacts resilience, performance, and customer experience. Candidates are encouraged to apply to be considered by the Talent Acquisition team.