Lead, Head Office Operations Control

About Us

Moniepoint, recognized as Africa's fastest-growing fintech in 2024 by the Financial Times, serves over 10 million business and individual accounts and manages billions of Naira in monthly transactions. Our mission is to foster financial happiness for every African worldwide.

Role Overview

The Lead for Head Office Operations Control plays a vital leadership role in evaluating, monitoring, and reporting on the effectiveness of internal controls across all operational functions and shared services at the Bank’s head office. This comprises oversight of Core Banking GL transactions, People Operations, Real Estate and Administration, Procurement, Customer Complaint Management, Physical Security, Policy and Procedure Governance, among other supportive functions.

The incumbent ensures that entity-level controls, physical asset governance, purchase-to-pay frameworks, complaint handling procedures, and HR operational processes are robustly designed and functioning optimally to manage risks, protect assets, and ensure compliance with policy and regulatory standards. The role also includes managing a team of Shared Service Control Officers, steering the control testing program, and acting as the main connection between Internal Controls and head office support functions.

Key Responsibilities

• Design and implement the annual internal control plan for all head office operational and shared services, aligned with the Bank’s enterprise risk framework and COSO principles.
• Identify, evaluate, and prioritize risks, crafting appropriate control programs to mitigate them while advising support function leaders as the main second line of defense resource on controls, risk mitigation, and improvement.
• Lead risk-based control assessments covering General Ledger movements, HR processes, real estate, procurement, complaint management layers, security, and other shared services.
• Evaluate physical asset controls including facilities, equipment, and revenue assets to confirm existence and ensure accurate reflection in financial statements including valuation and depreciation.
• Review purchase-to-pay processes, storeroom management, and related accounts payable metrics ensuring accurate control over aged payables.
• Assess HR operational controls encompassing employee lifecycle processes, payroll, benefits, and background checks to confirm effectiveness.
• Evaluate complaint management processes at all levels and coordinate insights with IT and product control teams for issues discovered.
• Manage entity-level control governance including policy repository maintenance to ensure policies and procedures are current, accessible, and compliant with regulatory and audit standards.
• Oversee physical and environmental security controls including access, CCTV, fire suppression, and carry out inspections assuring remediation of deficiencies.
• Develop risk indicator dashboards and manage remediation processes for open control deficiencies identified through assessments and audits.
• Deliver periodic reports on control environments to senior management and governance bodies; conduct follow-up reviews on outstanding remediation.
• Build and cultivate a high-performing team through mentoring, coaching, and identifying training needs.
• Collaborate with various internal departments to reinforce controls and governance across functions.
• Maintain up-to-date knowledge of risks, regulations, and best practices and recommend improvements accordingly.
• Undertake any additional duties to enhance the overall internal control maturity and operational risk posture.

Experience and Qualifications

• 6 to 8 years of experience in internal controls, operational audit, or risk management, including at least 2 years in a supervisory or leadership role.
• Preferred background in banking or financial services; experience with a Big Four firm conducting operational or internal control over financial reporting assessments is advantageous.
• Bachelor's degree in Accounting, Business Administration, Finance, Risk Management or related discipline; Master’s or MBA is a plus.
• Relevant certifications such as ACA, ACCA, CIA, CISA, or CFE and membership in a professional body are required.

Required Skills and Competencies

• Strong expertise in COSO internal controls, ISO 31000 risk management, and entity-level control assessment tailored to financial institutions.
• In-depth operational risk management knowledge relating to non-core support functions.
• Experience in asset verification, purchase-to-pay oversight, and accounts payable governance.
• Proficiency in policy governance, SQL and Big Data management.
• Capability in data analytics, control program development, and key risk indicator monitoring.
• Leadership skills demonstrated in team management, coaching, and quality control of assessments.
• Excellent communication skills for effective reporting to stakeholders and governance committees.
• Strong analytical abilities and problem-solving aptitude to address control shortcomings.
• High integrity, attention to detail, and commitment to continuous improvement.

Success Indicators

• Comprehensive risk-based control coverage throughout head office and shared services.
• Efficient identification and resolution of control deficiencies enhancing internal control maturity.
• Reliable governance of policy frameworks and physical asset reconciliation.
• Development of a competent team consistently delivering second line assurance.
• Strong partnerships with cross-functional leaders promoting audit readiness and proactive risk management.

Additional Information

• Fully remote position; Lagos-based candidates preferred.
• Competitive salary with benefits and opportunities for career advancement.