Lead - Arc'teryx Store, Auckland

About Arc'teryx

Based in the remote Canadian Coast Mountain wilderness, Arc'teryx is founded on meticulous, precise design and manufacturing principles. Its unique in-house facilities allow continuous innovation ensuring products of timeless quality, intuitive design, and simplicity, delivering exceptional performance especially in extreme conditions.

Role Overview

If you join the Auckland team at New Zealand's first Arc'teryx store, your role will be pivotal in enhancing the in-store experience, leading floor operations, and energizing the brand’s presence in the community.

Key Responsibilities

• Oversee and actively support the sales floor during your shifts, maintaining keen awareness of ongoing floor activity.
• Lead from the floor to inspire strong team performance and ensure guests receive outstanding service.
• Share detailed brand and event information with team members and customers to foster engagement and inclusivity.
• Coach and guide Product Guides to unlock their skills and help achieve store goals.
• Manage inventory processes such as receiving, restocking, destocking, and visual merchandising to maximize sales.
• Utilize available tools to oversee store operations including sales targets, labor, and budget management.
• Build and nurture partnerships to support events and broaden brand engagement within the community.
• Handle store opening and closing duties diligently.
• Respond efficiently to store phone calls, voicemails, and emails.
• Process sales transactions using the POS system, including warranties, gear trade-ins, returns, and purchases.

Candidate Profile

• Possess at least one year of leadership experience with 1-2 years in retail roles.
• Natural leadership skills with enthusiasm for developing others.
• Strong commitment to delivering exceptional guest service.
• Proactive in seeking and providing coaching and real-time feedback.
• Adherence to and enforcement of health and safety regulations.
• Skilled in setting clear visions, aligning teams to goals, and driving commitment.
• Effective time management enabling prioritization and adaptation to daily demands.
• High adaptability and flexibility when facing uncertain or changing situations.
• Focus on finding optimal solutions with a strong ethical foundation.
• Passionate about the outdoors and embodying the brand's lifestyle.
• Excellent written and verbal communication capabilities.

Benefits and Perks

• Uniform provided upon joining.
• Generous discounts on Arc'teryx products and other affiliated Amer Sports brands.
• Competitive salary complemented by a rewarding bonus structure.
• Parental Leave Top Up Program supporting expecting and new parents.
• Employee Assistance Program focusing on health and wellbeing.
• Ongoing on-the-job training and development opportunities to foster career advancement.
• Access to a global company offering diverse career paths across multiple brands.

Additional Information

• This is a full-time position based onsite in Auckland, New Zealand.
• Candidates must be available to work during Black Friday and from mid-December through the holiday season.
• Reports directly to Store Manager and Assistant Manager and may be assigned additional duties as needed.
• Working hours and availability should align with business needs and may be subject to change at management’s discretion.

Commitment to Inclusion and Values

Arc'teryx is dedicated to fostering an inclusive culture that respects and values all individuals, ensuring fair treatment and equal opportunities. The organization champions transformative outdoor experiences and encourages all employees to contribute toward positive personal, community, and environmental change.