Laundry Utility - Full-time

About the Company

Fairmont Royal York in Toronto, a hallmark of luxury and service for over 95 years, is renowned for its blend of historic charm and contemporary sophistication. Since its opening in 1929, it has stood as an iconic landmark and continues to evolve into a sustainable, zero-carbon future while preserving its legacy.

Position Overview

As a Laundry Utility team member, you will play a key role in creating a welcoming environment by ensuring all linens are impeccably clean and maintained according to the highest standards of luxury hospitality. Your contributions will ensure guests enjoy a memorable experience, encouraging their return.

Key Responsibilities

• Deliver warm, friendly, and professional service to both internal and external guests.
• Anticipate guest and colleague needs to provide attentive service.
• Build positive, collaborative relationships across departments for seamless service delivery.
• Adhere strictly to sanitation and cleanliness protocols including ALL Safe – Stay Well and Accor quality standards.
• Handle guest and colleague requests diligently following brand procedures.
• Support company policies and participate actively in initiatives related to employee engagement, health and safety, and guest feedback.
• Maintain cleanliness and sanitation of assigned areas through dusting, vacuuming, mopping, and waste removal.
• Operate laundry machinery such as ironers, dryers, and towel folding equipment safely and efficiently.
• Sort and separate soiled linens; inspect and remove damaged or stained items from circulation.
• Report any equipment malfunctions promptly to the supervisor or manager.
• Transport laundry carts and bins properly once packed.
• Load and unload laundry machines and ensure correct operation.
• Manage lost and found items by tagging and submitting them to Housekeeping Office.
• Follow safety protocols to prevent workplace injuries.
• Perform additional duties as assigned in compliance with hotel standards.
• Work scheduled weekends, holidays, and shifts as required.

Qualifications and Skills

• Previous laundry experience is preferred but not mandatory.
• Effective oral and written communication in English.
• Secondary education is advantageous but not essential.
• Basic cleaning knowledge is desirable.
• Ability to work independently and collaboratively within a team.
• Capable of managing multiple tasks and prioritizing to meet deadlines.
• Professional demeanor with an outgoing personality and a self-driven work ethic.

Physical Requirements and Work Environment

• Continuous standing and walking during shifts.
• Capacity to lift objects up to 60 lbs frequently.
• Ability to push or pull weights up to 150 lbs.
• Frequent work involving reaching above shoulder height, kneeling, and climbing stairs or ladders.

Compensation and Benefits

• Starting hourly wage: $23.24, with increases after six months as per collective agreement.
• Complimentary healthy meals during shifts.
• Discounts on stays at Accor hotels worldwide.
• Free dry-cleaning services for work attire.
• Access to customized learning and development opportunities.
• Opportunities to engage in Health & Wellness, Sustainability, and Diversity, Equity & Inclusion committees.
• Potential for career advancement within the company.

Additional Details

This opportunity is for an existing vacancy. Candidates must be legally authorized to work in Canada; sponsorship or work authorization assistance is not provided by the hotel. The company values diversity and inclusion and encourages applicants of all backgrounds. Reasonable accommodations during the recruitment process are available upon request. Artificial intelligence tools may assist in candidate screening, but final hiring decisions are made by humans.