Laundry Attendant

Company Overview

Ascent Hospitality operates a diverse range of hotels with a strong focus on people rather than just numbers. Our organizational culture emphasizes delivering an outstanding experience not only to our guests but also to our Team Members, fostering teamwork and a shared mission. We seek dedicated individuals who communicate effectively, understand others' needs, thrive in dynamic environments, and are passionate about service.

Position Summary

The Laundry Attendant is tasked with maintaining the cleanliness and proper handling of all guest room linen and terry cloth items. For full-service hotels with Food and Beverage divisions, this responsibility extends to F&B linen as well. Coordination with Housekeeping Management is essential to maintain linen inventory levels on guest floors.

Key Responsibilities

• Collect soiled linens from laundry chutes and carts for processing.
• Sort, wash, dry, fold, and store all linens and terry cloth items appropriately, including manual handling of heavy wet laundry during washer and dryer loading/unloading.
• Distribute freshly cleaned linen and terry to housekeeping and food and beverage teams, as applicable.
• Operate laundry equipment such as washers, dryers, flat irons, and ironing boards based on guest requests.
• Maintain stock levels of linen and terry in designated storage areas.
• Track and update daily linen and terry inventories to meet department needs.
• Replenish laundry supplies from storage as required.
• Maintain cleanliness and organization of the laundry area, including sweeping, mopping, and cleaning of machines (lint trays, dryer vents, inside/outside surfaces).
• Work safely with cleaning chemicals and adhere to OSHA regulations and company policies.
• Assist in additional housekeeping duties as needed.
• Respond promptly to housekeeping customer needs within 10 minutes.
• Use guest names respectfully when on guest floors, entering rooms, or in public areas.

Required Knowledge and Skills

• Basic English proficiency for reading, writing, speaking, and effective communication with Team Members and guests.
• Capability to follow simple one- or two-step instructions and comply in standardized situations with minimal variation.
• Flexibility to work various shifts.
• Strong customer service orientation.
• Ability to work independently and collaboratively as part of a team.

Physical Demands

• Ability to stand for extended periods and perform repetitive hand, arm, and leg movements.
• Capability to handle, feel objects and controls, reach with arms, and perform bending, kneeling, crouching, or crawling activities.
• Comfort working with cleaning chemicals and in warm environments; no dust allergies.
• Ability to regularly lift/move wet laundry weighing over 10 pounds, frequently up to 25 pounds, and occasionally up to 50 pounds.
• Good close, distance, and color vision.
• Capacity to manage mentally and physically stressful situations.

Qualifications

• High school diploma or equivalent preferred.
• Related experience or training is advantageous.
• Ability to work effectively in a team environment.

Benefits

• Competitive salary package.
• Health, dental, vision, life insurance, and additional supplemental insurance options.
• Employer-matched 401(k) retirement plan.
• Paid time off benefits.
• Uniforms provided for most positions.
• Employee hotel discount program.