Keyholder

About Moss

Located in Kildare, Moss is a menswear brand with over 170 years of tailoring expertise, committed to style, experience, and sustainability. We craft clothing for all moments and all customers, beyond just special occasions, giving individuals thoughtful garments suited to their daily lives. Our culture is anchored in trust, creativity, collaboration, agility, and shared values that foster great relationships within our team and with customers.

Role Purpose

As a Keyholder, you will serve as a respected Brand Ambassador, engaging with diverse customers and delivering outstanding service. You will influence the instore customer journey by utilizing your knowledge of products, store systems, and processes. Your proactive and dedicated approach will help meet and exceed customer expectations while supporting store performance and KPI targets.

Key Responsibilities

• Lead and motivate colleagues, ensuring customer-centricity remains central to all activities.
• Provide remarkable customer experiences by following Moss' Essential Steps of Service, greeting and actively listening to customers to offer personalized styling advice.
• Achieve high sales productivity by maximizing every opportunity and contributing strongly to business objectives.
• Maintain comprehensive expertise in all our offerings including Hire, Custom Made, Retail, Alterations, and Ship from Store; apply this knowledge to tailor exceptional customer experiences and support operational standards.
• Utilize sales and customer data to guide interactions and improve customer satisfaction.
• Continuously seek ways to enhance store performance and customer service, acting on feedback from platforms like Feefo and Mystery Shops.
• Assist with stockroom management and back-area cleanliness, handling deliveries and stock while adhering to stock and cash control guidelines to prevent losses.
• Manage the Appointment system, ensuring customers are contacted before visits and status updates are accurately logged.
• Take responsibility for opening and closing the store when management is absent.
• Perform cashier balancing and ensure proper procedure adherence at day’s end.

Required Experience and Skills

• Previous experience in retail, hospitality, or customer service roles.
• Strong understanding of current fashion trends and industry standards.
• Proficiency with POS systems including cash tills, credit card processing, and inventory management.
• Competency in data analytics to leverage sales insights and enhance store performance and customer experience.

Candidate Profile

• Demonstrates a personal style and presentation that aligns with Moss' brand aesthetic.
• Committed to ongoing personal development, showing resilience, effective time management, and enthusiasm for the brand.
• Possesses excellent communication skills combined with emotional intelligence to build and sustain strong relationships with colleagues and customers alike.
• Consistently exhibits Moss' core values and behavioural competencies in all interactions and work duties.

Benefits and Rewards

• Significant employee discount: 70% off across Moss stores.
• Monthly bonus scheme offering up to 15% of gross salary.
• Referral bonus of £500 for managers who refer successful candidates.
• Season Ticket Loan to assist with commuting costs.
• Cycle to Work program promoting sustainable travel.
• Discounted gym membership at PureGym.
• Life insurance for staff security.
• Career development opportunities tailored from day one.
• Access to the Moss Learning platform for continuous skill enhancement.
• Employee Hub for easy access to benefits, recognition, wellbeing initiatives, and company news.
• Celebratory new baby gift to recognize personal milestones.