Key Relationship Consultant
Chubb Life Insurance New Zealand
Auckland, New Zealand · Full Time
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- Experience
- 2+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About the Role
As a Key Relationship Consultant reporting to the New Business Manager, you will be the trusted contact for advisers, deeply understanding their business needs and supporting them to drive increased quality new business with Chubb Life Insurance New Zealand. Your role will focus on enhancing submission-to-policy completion rates, maintaining strong persistency, and ensuring the sustained growth of the in-force portfolio.
Balancing business growth and quality assurance will be critical, including monitoring book health and intervening early when risks arise. You will coordinate closely with Sales and Distribution teams, Strategic Account Managers, and Operations to deliver a consistent, seamless experience to advisers.
You will also contribute to the development of a new relationship model and team culture that prioritizes doing the right thing and achieving optimal customer outcomes.
Key Responsibilities
- Support advisers to increase the volume of quality business written with Chubb.
- Improve conversion rates from submissions to completed policies to grow the active book.
- Identify persistency challenges and quality issues early and take proactive corrective actions.
- Serve as the primary contact for advisers, providing pipeline updates and resolving complaints effectively.
- Streamline processes to reduce delays and friction for advisers.
- Maintain a compliant and risk-aware adviser panel, including managing FAA risk.
Success Indicators
- Advisers progressively write more business through Chubb.
- Higher proportion of submissions convert to completed policies.
- Early detection and resolution of problems affecting the book.
- Advisers rely on you for issue resolution and timely communication.
Qualifications and Experience
- At least two years’ experience in key account management; experience in life insurance is preferred.
- Ability to quickly build trust and influence stakeholders without direct authority.
- Strong commercial acumen and negotiation skills.
- Highly organized, clear communicator, with a commitment to following through on tasks.
- Resilient and composed in dynamic or uncertain situations.
Why Join Chubb Life Insurance New Zealand
- Work with an ambitious, energetic business committed to clear strategic direction.
- Opportunity to develop your career in a culture that values contributions and rewards high performance.
What We Offer
- Flexible and hybrid working arrangements.
- Coverage including Group Life, Trauma, Income Protection, Healthcare, and Travel Insurance.
- Additional annual leave benefits.
- Employer contributions to KiwiSaver on top of base salary.
- Annual bonus opportunities.
- Stock purchase plan options.
- Wellbeing subsidies and partner discounts.
- Support for charitable giving through endorsed cause initiatives and payroll giving.
Our Values
Our culture is guided by:
- Teamwork: we support each other and collaborate for the best results.
- Integrity: doing the right thing and holding ourselves to high ethical standards.
- Customer Focus: placing customers at the center of our decisions.
- Exceed: setting high goals and delivering beyond expectations.
- Respect: valuing diverse perspectives and contributions.
About Chubb Life Insurance New Zealand
Chubb Life Insurance New Zealand Limited is a leading life insurer with over 100 years’ presence in the country. We are dedicated to supporting our customers through pivotal moments in their lives.