Key Holder

About FOUR20 Premium Market

At FOUR20 Premium Market, we seek individuals who are passionate about cannabis and community involvement. Our mission is to enrich the cannabis culture by welcoming customers with exceptional service and education, keeping them well-informed about evolving products and innovations.

Our Values

• Act as responsible cannabis advocates within the community, building strong connections and sharing expertise.
• Create and maintain a diverse, inclusive, and supportive workplace that values passion, knowledge, and adaptability.
• Deliver outstanding in-store customer experiences with genuine care and proficiency.
• Maintain safe and inclusive environments in all our locations.

Key Duties and Responsibilities

• Exhibit kindness, authenticity, and promote a welcoming and inclusive atmosphere.
• Offer exceptional customer service by tailoring recommendations to meet individual customer preferences and needs.
• Collaborate with team members to uphold a positive culture and ensure safety for customers and staff.
• Handle transactions efficiently using Lightspeed POS, including sales, voids, discounts, and promotions.
• Take responsibility for store opening and closing procedures.
• Adapt flexibly to unforeseen challenges, solving problems promptly and professionally.
• Maintain a curious attitude towards learning about various cannabis products, strains, categories, and accessories.
• Carry out accurate inventory tracking and reporting.
• Follow all regulatory frameworks, company policies, and procedures consistently.
• Operate independently with confidence.
• Manage merchandising and restocking to keep product availability optimal.
• Utilize the company’s comprehensive cannabis and sales education program.

Non-Negotiable Standards

• Hold valid Sellsafe certification (Alberta) or Cannsell certification (Ontario).
• Verify customer IDs to ensure eligibility.
• Understand and comply with cannabis regulations, respecting your professional qualification.
• Maintain reliable and transparent communication within the team.
• Show enthusiasm, friendliness, and pride in contributing to recreational cannabis and its evolving culture.

Candidate Requirements

• Must meet legal age requirements and possess the appropriate provincial license for cannabis handling (strictly mandatory).
• Commit to obtaining relevant cannabis qualifications as guided by the company.
• Prior experience in retail and customer service environments.
• Familiarity with point-of-sale (POS) systems.
• Strong time management and multitasking capabilities.
• A genuine desire to learn and grow within the company.
• Availability to work across multiple locations to increase hours and career development opportunities.
• Flexibility to work during evenings, weekends, and holidays.
• Ability to stand for extended periods.
• Physical capability to lift, push, or pull up to 25 pounds.