Key Account Manager

Overview

TruKKer is seeking a Key Account Manager based in Dammam, Saudi Arabia, to oversee and expand strategic enterprise partnerships across the region. This commercial role focuses on managing and growing a portfolio of high-value B2B clients within full truckload (FTL) and cross-border GCC logistics corridors. The role requires acting as the primary point of contact for key customers, fostering trust, ensuring service excellence, and driving revenue growth.

Key Responsibilities

• Manage assigned key enterprise accounts end-to-end across Dammam, KSA, from onboarding through renewals.
• Increase revenue and gross margin by upselling, cross-selling, and expanding service lanes within existing accounts.
• Develop and execute account-specific growth strategies with defined monthly and quarterly revenue objectives.
• Establish strong, multi-level relationships with Supply Chain Heads, Logistics Managers, and Procurement teams.
• Conduct regular performance review meetings with clients on a weekly, monthly, and quarterly basis.
• Manage day-to-day commercial tasks such as quotations, rate negotiations, contract renewals, RFQ responses, and tender submissions.
• Negotiate terms aligning revenue goals with margin control in collaboration with pricing teams.
• Coordinate closely with Operations, Network Planning, and Customer Service to ensure flawless delivery on each shipment.
• Resolve operational challenges including delays, claims, documentation issues, and payment disputes promptly while preempting potential problems.
• Monitor key performance indicators like on-time pickup/delivery, POD turnaround, and claims ratio, driving ongoing improvements.
• Collaborate with Finance to maintain healthy payment collections and days sales outstanding across accounts.
• Maintain meticulous CRM data and manage sales pipeline rigorously with regular reporting to leadership.
• Gather and report competitive market intelligence to leadership to identify new growth opportunities.

Ideal Candidate Profile

• Customer-focused, commercially astute, and sales-driven account manager skilled at relationship management and business closure.
• Experienced within the KSA logistics or supply chain sector with established knowledge of shippers, routes, and market dynamics.
• Demonstrates high ownership mentality; proactive and accountable without reliance on constant direction.
• Strong in execution discipline ensuring timely deal closures, issue resolution, and client engagement.
• Thrives in a digital-first, fast-moving startup environment requiring agility and accountability.
• Ambitious professional viewing this role as a stepping stone to senior commercial leadership at TruKKer.

Success Metrics Within 12 Months

• Achieve 30-40% year-over-year revenue growth in account portfolio through wallet-share expansion.
• Maintain net retention rate above 95% for all assigned key accounts.
• Unlock new lanes or business units in at least half of the managed accounts.
• Improve client Net Promoter Score (NPS) and Customer Satisfaction (CSAT) measurably across accounts.
• Ensure CRM accuracy and pipeline integrity exceed 95% throughout the year.

About TruKKer

TruKKer stands as one of the EMEA region’s leading tech-enabled logistics startups, operating since 2016 across eleven countries including KSA, UAE, India, and Turkey. The company integrates approximately 75,000 trucks on its platform, serving over 1,200 enterprise clients with annual revenues exceeding USD 300 million. TruKKer is recognized for its innovative, people-centric culture and has received multiple workplace excellence awards such as 'Great Place to Work' certifications in KSA, UAE, Oman, and Turkey, along with numerous employer and training accolades.

Vision, Mission & Values

• Vision: To become the most reliable freight partner powered by technology and sustainability.
• Mission: Deliver cost-effective freight solutions by organizing and digitizing a fragmented ecosystem.
• Core Values: Passion and hunger for excellence, customer-first approach, accountability, respect for diversity and inclusion, cost-effectiveness, and honest hustle.

Compensation & Benefits

• Competitive salary package with benefits.
• Opportunity to contribute in a dynamic, rapidly growing logistics industry.
• Key role in expanding the company’s footprint in the Middle East market.
• Access to continual learning and mentorship from executive leaders.
• Chance to participate in the company's exciting IPO journey.
• Inclusive and diverse organizational culture.