Key Account Manager

About One NZ

One NZ is dedicated to building a better-connected New Zealand, aiming to be the most AI-powered telecommunications company worldwide. The organization invests deeply in its people, offering avenues for growth, leadership, and evolving careers through initiatives like the AI School and global learning platforms. The culture encourages curiosity and skill development in an extraordinary environment with a strong focus on connection and innovation.

Role Overview

As a Key Account Manager, you will be integral to expanding One NZ's enterprise sector. Your objective is to cultivate trust-based partnerships with key clients, uncover new revenue streams within an existing client portfolio, and support customers in aligning technology solutions with their business goals. This commercial, relationship-focused position demands strategic account planning and solution selling to drive client growth, loyalty, and a healthy future sales pipeline, balancing client needs alongside financial performance.

Key Responsibilities

• Create and steer strategic account plans to grow revenue, identifying new upselling and cross-selling opportunities by mapping key stakeholders and setting clear strategies.
• Gain insights into customers' strategic aims to help them fast-track innovation through technology.
• Maintain and nurture important relationships with stakeholders to improve customer satisfaction and increase conversion rates.
• Identify, develop, and close sales opportunities in core mobile, fixed line, and ICT product areas according to targets.
• Focus on excellent customer management to foster increased growth and loyalty.
• Work collaboratively with team members to achieve collective goals.
• Provide regular reporting showcasing progress against sales targets and customer growth.

Candidate Profile

• Demonstrated expertise in stakeholder management and building influential, trusted relationships.
• Strong communication, negotiation, and relationship-building prowess, comfortable at all organizational levels.
• Proven success in account management delivering robust commercial outcomes.
• Commercial acumen with the ability to identify growth potential aligned to customer needs.
• Experienced in solution selling across varied markets and distribution channels.
• Exceptional attention to detail combined with strong planning and reporting capabilities.
• Self-driven, efficient, and capable of working independently to achieve results.
• Proficient in using CRM platforms to track sales activities and customer interactions.

Benefits

• Flexible working options supporting a balanced work-life dynamic, including the possibility to work from home and flexible hours.
• Comprehensive Southern Cross health insurance fully covered for you and your family.
• Additional lifestyle leave options, allowing the purchase of extra annual leave days.
• Discounts on One NZ products and services.

Diversity and Inclusion

One NZ holds Rainbow Tick certification, valuing diversity in thought and background. Working here is more than a job—it’s a journey that motivates you to contribute meaningfully and uplift others within the community.