Key Account Manager

Overview

FITS Cargo is actively looking for a proactive and results-driven Key Account Manager to expand and support the growth of our air cargo operations based in Phnom Penh, Cambodia. This role focuses on cultivating new business, managing existing client relationships, enhancing revenue, and fostering partnerships within the air cargo and logistics sectors.

Primary Responsibilities

• Discover and pursue new sales opportunities to stimulate revenue increases.
• Design and execute sales plans that align with FITS Cargo’s strategic business goals.
• Establish and nurture strong partnerships with key clients, freight forwarders, airlines, GSAs, CSAs, and other relevant industry entities.
• Oversee the advancement and retention of designated key accounts, ensuring a robust customer portfolio.
• Handle the entire sales process starting from prospecting and proposal generation to negotiation and deal closure.
• Regularly visit customers to comprehend their needs and advocate FITS Cargo's service offerings.
• Collaborate with internal teams to coordinate cargo bookings, manage capacity, and fulfill customer requests.
• Track shipments and actively follow up to guarantee satisfaction and punctual deliveries.
• Administer client accounts including payment monitoring and ensuring compliance with payment protection requirements.
• Conduct continual market analysis to stay abreast of trends, competitor moves, and sector developments.
• Keep precise records of rate sheets, commercial data, and sales documentation.
• Generate sales reports and forecasts as mandated by the Line Manager.
• Adhere strictly to company policies, operational processes, and performance benchmarks.

Educational and Professional Qualifications

• Bachelor's degree in areas such as Business Management, Marketing, Sales, Logistics, Supply Chain, Aviation, or related fields.
• 3 to 5 years of pertinent experience in sales, business development, key account management, or within air cargo, freight forwarding, or logistics industries.
• Prior experience specifically in air cargo or freight forwarding is strongly preferred.
• Familiarity with air cargo products, freight forwarding techniques, and industry standards is advantageous.

Skills and Competencies

• Strong communication abilities with excellent interpersonal and relationship-building capabilities.
• Effective negotiation and presentation skills.
• Customer-centered approach combined with a commercial and business-driven outlook.
• Sound knowledge of the air cargo and logistics domain.
• Competent in market research, analysis, and problem resolution.
• Capability to work autonomously and collaboratively within teams.
• Proficient in Microsoft Office suite and experienced with CRM or sales management software.