Key Account Manager - Ecommerce

Job Overview

The Key Account Manager for Ecommerce is responsible for deeply understanding the company's portfolio, cultivating client partnerships, and driving sales growth on Ecommerce and quick commerce platforms. This position requires staying informed about industry developments to effectively respond to client questions and enhance customer satisfaction. Additionally, the role involves executing marketing initiatives aimed at enriching the overall consumer experience.

Core Responsibilities

• Gain comprehensive knowledge of the company's products, solutions, and software, including their unique value and competitive edge.
• Establish and maintain professional client relationships by understanding their specific platform-related requirements such as product selection and inventory.
• Assist in the design and implementation of robust sales plans targeting both new and existing customers.
• Address client requests and issues promptly and professionally across channels including email, telephone, and virtual meetings.
• Identify new business opportunities through lead generation, market analysis, and customer data examination to customize strategies effectively.
• Work closely with product development teams to develop bespoke solutions or adjust existing products to meet client needs.
• Drive account expansion by spotting cross-selling and upselling prospects within the client base.
• Collaborate with internal and external professionals to anticipate customer needs and aid in solution creation.
• Keep abreast of industry trends, competitive environment, and market dynamics to enhance personal expertise and contribute to the company's market positioning.
• Engage actively in learning through training programs, industry events, conferences, and trade shows to advance sales proficiency, product knowledge, and communication skills.

Qualifications

• Graduate or equivalent in Sales, Marketing, Business Administration, or a closely related field, or demonstrating equivalent work experience or skills.
• Typically requires four or more years of professional experience, ideally in IT hardware sales, consultative sales, account management, or similar roles. Alternatively, candidates with an advanced degree and minimal work experience may be considered.

Additional Information

• Employment Type: Full-time
• Work Location: Onsite in Bengaluru, Karnataka, India
• Schedule: Regular full-time hours without shift differential applicable in India
• Equal Employment Opportunity: The employer is committed to providing equal employment opportunities without discrimination based on race, religion, gender, nationality, disability, veteran status, or any protected category under applicable laws. Voluntary disclosure information is kept confidential and will not influence employment decisions.

For candidates wishing to understand their rights or the company's EEO policies, additional details are available upon request.