Key Account Manager

About Tech Zoomers

Tech Zoomers is expanding in the HR technology and enterprise software sector with their flagship HRAmps platform, offering adaptable HRMS solutions. Their technology supports businesses in streamlining HR functions through both cloud-based and on-premises software, covering modules such as payroll, attendance, workforce management, recruitment, and full employee lifecycle automation.

Role Overview

The Key Account Manager role requires a proactive professional focused on managing critical client accounts. This position emphasizes sustaining and enhancing client relationships, boosting customer retention and renewal, and uncovering opportunities to increase revenue within existing accounts.

Primary Responsibilities

• Maintain and develop strong partnerships with enterprise clients and key organizational decision-makers.
• Drive customer satisfaction initiatives to ensure renewals and prolonged client engagement.
• Spot and pursue upselling, cross-selling, and account expansion opportunities to fuel revenue growth.
• Engage stakeholders including HR Heads, CHROs, IT Heads, Finance leaders, and senior business executives.
• Collaborate with implementation, product, and technical teams to guarantee smooth service delivery and customer success.
• Conduct regular account reviews, product demos, and meetings to enhance customer relations.
• Manage escalation processes to swiftly resolve client concerns.
• Keep precise records in the CRM system regarding account status, forecasting, renewals, and potential opportunities.

Qualifications and Skills

• Bachelor’s degree in fields such as Business, Marketing, HR, or IT; MBA qualification viewed favorably.
• Minimum 3 to 6 years of relevant experience in B2B account management, SaaS sales, or enterprise software sectors.
• Excellent communication, negotiation, and presentation capabilities alongside a talent for relationship building.
• Knowledge or experience with HRMS, payroll systems, HR technology, or enterprise software is a plus.
• Proven experience handling corporate accounts and interfacing with senior decision-makers.
• Competence in identifying business development opportunities and meeting revenue objectives per account.
• Familiarity with customer relationship management software such as Pipedrive, Salesforce, or Zoho CRM.

Key Performance Indicators

• Retention and renewal rates of customers.
• Growth in revenue generated from current accounts.
• Success in upselling and cross-selling within accounts.
• Customer satisfaction and relationship quality.
• Engagement levels and effective conversion of opportunities within accounts.

Compensation & Industry

The role offers a total annual compensation of ₹600,000. The job is based in Gurugram, Haryana, requiring onsite full-time employment, within the HR Technology, SaaS, and enterprise software industries.