Key Account Manager
DSV - Global Transport and Logistics
Dublin, County Dublin, Ireland · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 6 days ago
- Work mode
- In office
- Resume
- Required to apply
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Job description
About DSV and the Role
DSV is expanding its global transport and logistics network and is inviting talented individuals to join its team. This opportunity is for a Key Account Manager within the Contract Logistics division based in Ireland, with flexible locations including Baldonnell, Santry, Cork, or Shannon. The position requires working onsite Monday to Friday, from 9:00 AM to 5:30 PM.
Key Responsibilities
- Manage and develop existing customer accounts by championing the “Voice of the Customer” philosophy.
- Serve as the primary liaison for assigned accounts, fostering strong relationships at multiple organizational levels.
- Identify growth prospects within current customers and steer business development and negotiation processes.
- Design and present innovative, sustainable, and data-informed logistics solutions customized to client needs.
- Lead regular customer engagements such as Monthly and Quarterly Business Reviews.
- Handle contract assessments, pricing evaluations, and change requests to ensure alignment between commercial and operational objectives.
- Manage tender processes and spearhead continuous improvement projects.
- Monitor key performance indicators including revenue, client satisfaction, and project completion metrics.
- Ensure accuracy of customer information on platforms such as Microsoft Dynamics, Globecon, and Net Promoter Score (NPS) systems.
- Collaborate effectively with internal teams and the Commercial Director to achieve growth and retention targets.
Candidate Profile
- Demonstrable experience in customer relationship management, key account handling, or cross-product sales.
- Strong commercial insight combined with expert negotiation and presentation abilities.
- Methodical, detail-focused, and problem-solving mindset.
- Customer-oriented with aptitude for cultivating long-term partnerships.
- Excellent verbal and written communication skills in English.
- Proficient in Microsoft Office, especially PowerPoint and Excel.
- Capable of multitasking and working cross-functionally across departments.
Benefits and Company Culture
- Competitive salary package within a highly successful company operating across 90+ countries and employing around 160,000 people worldwide.
- Enhanced annual leave entitlement starting from day one, increasing with tenure.
- Access to a salary sacrifice cycle scheme to support sustainable commuting.
- Employee counselling services for physical and mental health support.
- Company pension scheme providing life insurance and critical illness coverage upon enrollment.
Diversity and Inclusion
DSV celebrates workforce diversity and encourages applications from individuals regardless of gender, age, ability, nationality, religion, or sexual orientation. Successful candidates will undergo employment eligibility verification and, where applicable, detailed background and reference checks covering the last five years.
Additional Information
DSV expressly does not accept unsolicited resumes from recruitment agencies unless previously engaged directly about specific role requirements.