Junior Training Officer

About Centerfield

Centerfield delivers outcome-focused digital marketing solutions and customized omnichannel experiences for top brands globally. Powered by the proprietary Dugout platform, Centerfield efficiently acquires customers for leading residential service, insurance, e-commerce, and B2B companies. Their digital brands, including Business.com and BroadbandNow.com, engage more than 150 million active shoppers each year. Headquartered in Silicon Beach, Centerfield is acknowledged as one of the Best Places to Work in Los Angeles.

Role Overview

The Junior Training Officer will provide vital administrative and coordination assistance to the Training & Development department. This entry-level role involves preparing training resources, organizing sessions, supporting onboarding procedures, and updating learning materials within the Learning Management System (LMS). It is ideal for individuals commencing their careers who demonstrate strong organizational skills, eagerness to learn, and interest in training operations within a dynamic BPO environment.

Principal Duties

• Assist in creating and refreshing training materials including presentations, job aids, standard operating procedures (SOPs), and quick reference guides.
• Customize training content to accommodate client updates, product modifications, and policy changes.
• Manage uploading and maintenance of content within the LMS.
• Help coordinate scheduling and logistics for all training events.
• Monitor training attendance, completion rates, and certification statuses.
• Support training logistics such as classroom arrangements, virtual platforms, and materials preparation.
• Collaborate with Operations, Training Leadership, Quality Assurance, and Workforce Management to synchronize training schedules.
• Co-facilitate training sessions when required and provide onboarding assistance for new hires.
• Support the administration of assessments, quizzes, and evaluations.
• Maintain precise training documentation and compliance reports.
• Assist with audit processes and fulfillment of client compliance standards.
• Collect feedback from trainees to promote ongoing improvements.

Qualifications and Experience

• Associate or bachelor’s degree in human resource management, business administration, or a related field.
• At least six months of experience in training support or BPO operations.
• Familiarity with telecom products, systems, or customer service procedures.
• Proficient in Microsoft Office Suite, especially PowerPoint, Word, and Excel.
• Basic facilitation and presentation capabilities.
• Experience working with LMS platforms.

Key Competencies

• Detail-oriented with excellent time management and organizational abilities.
• Strong communication skills, both written and verbal.
• Ability to perform effectively in a fast-paced, metrics-driven environment.
• Experience collaborating across teams and building relationships with partners.
• Project management skills with capacity to juggle multiple priorities and deadlines.
• Engaging personality and innovative thinking.
• Exceptional team collaboration skills.
• Self-motivated, able to take initiative, and provide constructive feedback.

Policy and Additional Information

Centerfield employs AI tools to ensure efficiency and fairness in recruiting, including for resume screening and administrative duties. Candidates may ethically use AI to prepare for interviews but must provide original responses during assessments and interviews unless otherwise specified.

This role’s responsibilities may evolve beyond those outlined here. Centerfield is an equal opportunity employer, considering all qualified applicants without discrimination.