Job Broker
Bournemouth, England, United Kingdom (Hybrid) · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 3 weeks ago
- Work mode
- Hybrid
- Resume
- Required to apply
Where you'll work
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Job description
About SET Accountancy Ltd
SET Accountancy Ltd is a distinguished accountancy service provider committed to delivering tailored financial solutions that meet the specific demands of its clients. Our expert team combines extensive expertise and knowledge to ensure accurate, timely, and insightful financial services. We value building enduring client relationships by comprehending their ambitions and supporting their growth. Integrity and excellence are the core principles that motivate us to stay updated with industry trends to provide innovative and efficient accountancy strategies.
We foster a work culture that promotes collaboration and inclusiveness, empowering every team member to contribute significantly toward our collective goals. This culture enhances both employee fulfillment and client results.
Role Overview
As a Job Broker at SET Accountancy Ltd, you will be instrumental in linking clients with appropriate accountancy solutions. Responsibilities include managing client relationships, overseeing recruitment activities, and delivering outstanding customer service. Collaboration with colleagues to meet client requirements and swiftly resolve issues is essential, impacting client success significantly.
Work Arrangement and Schedule
The role involves a hybrid working model, balancing in-office teamwork and remote flexibility. Working hours are scheduled from 09:00 AM to 05:00 AM, approximately a 20-hour morning shift system.
Responsibilities
- Manage client accounts efficiently, demonstrating strong account handling skills.
- Work collaboratively within team settings.
- Focus on customer needs to ensure high satisfaction through effective solutions.
- Use customer service ticketing systems to address client queries promptly.
- Apply negotiation skills to achieve favourable client agreements.
- Utilise problem-solving methods to tackle client issues effectively.
- Manage multiple client-related projects with strong project management skills.
- Participate in recruiting suitable candidates to meet client demands.
Desirable Attributes
- Approach clients with patience and empathy.
- Communicate with kindness and consideration.
- Maintain punctuality for meetings and deadlines.