Jira and Confluence Administrator

Key Responsibilities

• Oversee the administration and upkeep of Jira and Confluence environments, either on Data Center or Cloud platforms.
• Configure various Jira elements including projects, issue types, workflows, screens, fields, schemes, permissions, notifications, and roles.
• Manage Confluence elements such as spaces, templates, permissions, user access, and content governance.
• Administer users, groups, roles, and access controls aligning with organizational security policies.
• Implement configuration changes in Jira and Confluence reflecting business and project demands.
• Troubleshoot and manage system integrations, plugins, automation rules, and dependencies.
• Monitor system health including performance, storage, licensing, and usage metrics.
• Conduct routine maintenance tasks including upgrades, housekeeping, and regular configuration audits.
• Investigate and resolve incidents, service requests, access issues, and configuration challenges.
• Support critical activities such as backup, restore, disaster recovery, and business continuity plans.
• Keep up-to-date documentation for platform configuration, operational procedures, and admin protocols.
• Enforce governance standards to avoid excessive customizations and technical debt.
• Collaborate with Atlassian, vendors, infrastructure, security, IAM, and technical teams to resolve issues.
• Lead Data Center to Cloud migration efforts including configuration review, cleanup, validation, and post-migration support.
• Participate in migration rehearsals, production cutovers, and hypercare phases ensuring smooth transition.
• Identify and remove outdated projects, spaces, users, configurations, custom fields, workflows, and apps.
• Assist with testing and validation of workflows, permissions, integrations, apps, and migrated data integrity.
• Provide expert technical guidance and support to Jira/Confluence project admins and end-users.
• Experience with Tempo timesheet plugin is beneficial.

Preferred Qualifications

• Relevant Atlassian administration certifications are preferred.
• Background in supporting large enterprise-scale deployments.
• Experience with environments subject to strict governance or regulatory compliance is advantageous.
• Exceptional analytical, troubleshooting, documentation, and stakeholder management abilities.

Critical Responsibilities for Subcontractor

• Exhibit initiative by independently identifying problems, scoping solutions, and delivering outcomes.
• Communicate effectively at all organizational levels, including with C-suite and senior technology executives.
• Skillfully navigate ambiguity by defining unclear requirements and explaining decisions and compromises clearly.
• Maintain collaboration and quick responsiveness with Australian onshore stakeholders, ensuring minimal turnaround times.